Care Manager

Overview The Care Manager at MD Anderson Cancer Center provides transitions of care through phone and online communication for patients, families, and caregivers following their visit to MD Anderson. This frontline clinical resource assists patients in navigating post‑discharge needs, closing gaps in care, and accessing appropriate resources, thereby improving patient outcomes, reducing unnecessary readmissions, and enhancing the overall patient experience. Schedule Weekdays: 2:30 pm – 1:00 am (Monday‑Friday) Weekend rotation: 10:30 am – 9:00 pm every other weekend (Saturday‑Sunday) Holiday commitment: 1 major bundled holiday per alternating rotation plus 2 minor holidays per year (e.g., December 24‑26; Thanksgiving, day after, New Year’s Day) Ride‑out: Essential on‑site presence when assigned Shifts: Four 10‑hour shifts per week on a remote basis until ride‑out is required Hourly Salary Range Minimum $48.55 | Midpoint $60.81 | Maximum $73.07 Benefits Paid medical benefits (zero premium) starting on the first day for employees working 30+ hours per week Group dental, vision, life, AD&D, and disability coverage Paid time off (PTO) and extended illness bank (EIB) leave accruals Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs Tuition assistance program after six months of service Retirement and voluntary pension plans Health savings account (HSA) and dependent‑care reimbursement flexible spending account (FSA) Fertility benefits and Texas longevity pay Extensive wellness, recognition, fitness, employee health programs, and employee resource groups Essential Job Functions Respond to clinical alerts and patient inquiries via telephone and online channels Address medication questions, care instructions, follow‑up appointments, home health needs, durable medical equipment requests, and other post‑discharge resource needs Close care gaps using approved resources and oncology clinical expertise Conduct proactive assessments to prevent complications and improve patient outcomes Assist patients and providers with understanding and navigating the MD Anderson referral process Utilize motivational interviewing, active listening, and communication skills to support patient understanding and engagement Provide timely and accurate follow‑up through phone and email while meeting departmental standards Handle difficult or complex customer interactions using de‑escalation and customer‑service techniques Conduct service recovery activities and collaborate with Patient Advocacy and Health Information Services as needed Accurately document all interactions and patient care activities in the electronic medical record Maintain current knowledge of oncology care, institutional resources, and departmental procedures Obtain ONCC certification and case‑management certification within one year of employment Participate in continuing education and quality‑improvement initiatives Assist with staff education, onboarding, and training as appropriate Use performance metrics and departmental standards to evaluate and improve service delivery Participate in team projects, departmental meetings, and Team Anderson activities Strengthen interdisciplinary relationships and partnerships to improve patient outcomes Other duties as assigned Education Required Bachelor of Science in Nursing (BSN) from an accredited school of nursing. Education Preferred Oncology Certified Nurse (OCN) by the Oncology Nursing Certification Corporation (ONCC) or equivalent. Must obtain within one year of employment if not already certified. Experience Required Three years of oncology experience in a hospital setting; experience speaking with patients and families by phone; experience with computers, data entry, research, and written reports; proficiency in Microsoft Word and internet research. Experience Preferred Telephone help line, counseling, teaching, customer service, oncology navigation, or population health experience; bilingual Spanish/English. Licensure & Certification Required Current State of Texas professional nursing license (RN). Licensure & Certification Preferred Oncology Certified Nurse (OCN); Case‑Management certification. Security & Infrastructure Responsibility This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code, and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. Equal Employment Opportunity Statement It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. #J-18808-Ljbffr