Care Coordinator - DaVita IKC National Flex team

Posting Date

09/15/20262800 N Loop WestSte 800, Houston, Texas, 77092-8838, United States of America

It takes a village to care for our patients, and as a

Care Coordinator (CC)

, you’ll be at the heart of that Village. You’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the

highest quality care

. You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. Position Details: Work fully remote

Full-Time, Monday–Friday

Daily start time between 7:00–8:00 AM local time

Must provide flexibility as needed to meet patient and clinic needs

Remote work environment must include a quiet, private space with high-speed internet

Responsibilities: Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

Perform outbound calls and respond to inbound calls from patients, providers, and Village resources

Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs

Communicate directly with patients in a timely and professional manner

Maintain accurate, complete, and confidential documentation

Demonstrate exceptional two-way communication, both oral and written

Act in alignment with DaVita’s mission and values to deliver

high-quality patient care

Qualifications: High school diploma or GED required

1 year VHES, Care Coordinator, Engagement Specialist or other IKC experience required

2+ years of experience in a professional medical office environment

Ability to handle confidential information with discretion and sound judgment

Strong verbal communication skills

Proficiency in Microsoft Office, Excel, and Outlook

Prior experience with Electronic Medical Records preferred

Commitment to service excellence and patient satisfaction

Ability to work autonomously while collaborating effectively with the team

Preferred Qualifications: 1–3 years clinical medical office experience

CNA or MA experience is a plus

Experience coordinating care (referrals, care management, etc.)

Familiarity navigating insurance payers

Experience in direct patient care or support

Prior medical office environment experience

Why You’ll Love Working Here: Make a

direct impact

on the lives of patients with complex chronic conditions

Be part of a mission-driven, collaborative care team

Flexible hybrid schedule with opportunity for professional growth

What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits:

Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family:

Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs:

DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-TS2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $19.50 - $27.50 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.