Shift Leader

The Shift Leader is responsible for effectively leading the restaurant and hourly team members toward the attainment of agreed-upon goals and profits. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Key Responsibilities Provide leadership by creating and encouraging excitement, enthusiasm, a positive attitude and commitment to company objectives. Role modeling the “Cicis Guest Promise” with the team and guests Work Open, Lunch, Dinner and Closing shifts as needed. Setting an example of excellent working knowledge and a high level of proficiency in all phases of restaurant operations Responsible for building sales and managing restaurant profitability Provide direction and coaching to team members Successfully maintain Steritech compliance by meeting or exceeding a passing score Ensure all cash handling procedures are followed, including but not limited to daily bank deposit procedures Ensure all open and close checklists are followed and completed with integrity Uphold Cici's restaurant cleanliness standards by following daily, weekly, and monthly cleaning checklists Address customer service issues and notify the manager of these issues or complaints Follow all POP requirements and engage in local restaurant marketing initiatives Attend and participate in scheduled meetings Key Qualities and Additional Requirements Positive attitude, enthusiasm, motivator, confidence Customer service focused and oriented Strong communication skills with the ability to resolve conflict Outgoing personality able to develop relationships and lead others Demonstrates the highest professionalism Bilingual skills a plus Must be able to work a minimum of 25 hours per week and maintain a flexible schedule necessary to manage and operate the restaurant effectively Must be able to stand and walk for extended periods of time and lift up to 50 lbs. Basic understanding of POS equipment Education and Experience Required High School diploma or equivalent 6-12 months of experience in a related position preferred ServSafe certification preferred Must have a valid state-issued driver’s license Must have reliable transportation and the ability to travel between multiple restaurants Must be able to become Food Safety certified Basic knowledge of Microsoft Word and Excel Travel Requirements 0% Travel Equal Opportunity / E-Verify Employer We are an Equal Opportunity / E-Verify Employer. We follow all Ban the Box and Fair Chance hiring guidelines per federal and local laws. #J-18808-Ljbffr Cici