Automotive Past Model Service Manager

Service Contract Management

Manage and administer service contracts for programs transitioning from production to the service phase, ensuring contractual obligations are met through end-of-life.

Develop customer facing profitable pricing strategy and gain approval from the CSP Sales Director prior to approaching the customer.

Negotiate and execute service agreements with OEM customers, defining scope, pricing, lead times, and minimum order quantities for service parts.

Establish and maintain service program timelines aligned with customer end-of-production and last-order-date milestones.

Monitor service contract performance, tracking delivery, quality, and cost metrics against commitments.

Serve as the primary customer-facing point of contact for all end-of-life program inquiries and issue resolution.

One-Time Buy (OTB) Coordination

Evaluate programs for one-time buy applicability, conducting demand forecasting and analysis to determine optimal buy quantities.

Coordinate with customers to secure OTB commitments, purchase orders, and financial arrangements prior to tooling or line decommissioning.

Work with Supply Chain and Procurement to execute OTB material purchases, ensuring adequate safety stock for service life projections.

Manage finished goods and component inventory resulting from OTBs, partnering with warehouse operations on storage and fulfillment strategy.

Track OTB inventory consumption and communicate depletion projections to customers in advance of stock-out risk.

Tooling Tracking & Disposition

Lead the disposition process for all production and service tooling at program end-of-life, including molds, fixtures, checking gauges, and assembly tooling.

Coordinate tooling reviews with Engineering and Operations to determine the condition, ownership, and disposition path for each tool.

Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated to support continued service production.

Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies.

Maintain accurate tooling registers and disposition records throughout the end-of-life process, ensuring traceability and compliance.

Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost recovery opportunities.

Lead customer owned tooling audits.

Engineering & Operations Coordination

Partner with Manufacturing Engineering to assess and document service process requirements, including capacity needs, cycle times, and labor standards for low-volume service production.

Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production run planning and line readiness requirements.

Work with Process Engineering to maintain and archive service Bill of Process, control plans, and work instructions to support future service production events.

Identify process simplification or outsourcing opportunities for service production that reduce internal burden while maintaining quality requirements.

Ensure all engineering changes impacting service parts are evaluated, communicated, and implemented in the service program.

Cross-Functional Program Management

Lead end-of-life program review meetings with cross-functional stakeholders including Program Management, Engineering, Quality, Supply Chain, Finance, and Operations.

Develop and maintain end-of-life transition plans and schedules, tracking open actions and driving closure across all functions.

Communicate program status updates to senior leadership and customers, escalating risks to service continuity in a timely manner.

Maintain complete end-of-life program documentation packages, ensuring records are archived in compliance with IATF 16949 and customer-specific requirements.

Support internal and external audits related to end-of-life programs, tooling, and service contract compliance.

Qualifications

Education

Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or a related technical field required.

Advanced degree or professional certifications (PMP, APICS CPIM/CSCP) a plus.

Experience

Minimum 7-10 years of experience in automotive program management, account management, customer service, or manufacturing operations within a Tier One supplier environment.

Demonstrated experience managing automotive programs through end-of-production, including service transitions.

Familiarity with composite manufacturing processes (SMC, RTM, CFRP, fiberglass) strongly preferred.

Experience with OEM customer portals, service contracts, and automotive aftermarket supply chain dynamics.

Background in tooling management, asset disposition, or capital equipment lifecycle a significant advantage.

Technical Skills

Proficiency with ERP systems (SAP, Oracle, or equivalent); experience with MRP/inventory planning modules preferred.

Strong command of Microsoft Office Suite, particularly Excel (data analysis, pivot tables) and Project.

Familiarity with IATF 16949, PPAP requirements, and automotive core tools (FMEA, Control Plans, MSA).

Working knowledge of automotive customer-specific requirements (GM, Ford, Stellantis, or similar OEMs).

Core Competencies

Strong project management and organizational skills with ability to manage multiple programs simultaneously.

Excellent verbal and written communication skills; ability to present to senior leadership and customer representatives.

Analytical mindset with attention to detail in contract review, demand forecasting, and financial analysis.

Collaborative, solutions-oriented approach with ability to influence without direct authority across cross-functional teams.

High degree of initiative and self-direction in an environment with competing priorities and tight timelines.

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!

The Composites Solution Partner