Airport Duty Manager

Job Description

Job Description

The Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners. This position involves managing operational issues, responding to emergencies, and making real-time decisions to maintain operational flow and safety. The Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise. Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

**RESPONSIBILITIES **

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures

• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations

• Respond to and manage operational emergencies and unusual situations

• Ensure compliance with all aviation regulations and company policies

• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery

• Address and resolve customer complaints and operational issues in a timely manner

• Supervise, guide, and support operational staff, providing leadership and direction

• Communicate effectively with airline representatives, ground handlers, and airport authorities

• Perform any additional duties as assigned by management

**QUALIFICATIONS **

• 18 years of age or older

• Eligible to work in the United States

• Must have a valid state-issued driver’s license with an acceptable driving record

• 5 Years transportation/aviation operations experience

• Knowledge of the Aviation Industry

• Communicate effectively in English (reading, writing, speaking)

• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

• Effectively communicate with colleagues and clients, both in-person and through electronic means

• Pass a background check and drug screen

• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

**PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: **

• Ability to lift up to 70 pounds

• Prolonged standing and walking in an indoor/outdoor environment as applicable

• May need to reach with arms and grasp with hands

• May need to push, pull

• May need to bend, stretch, squat, kneel

• Exposure to moderate and at times high noise levels

• Be able to hear and respond to the spoken voice and to audible alarms

• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)