Community Services Supervisor

Job Description

Job Description

Position Title:  Community Services Supervisor 

Department:  Community Outreach & Services (COS) 

Status:  Full-time, exempt 

Hours:  Monday–Friday | 8:30 AM – 5:00 PM. Occasional nights and weekends required 

Compensation: $75,000 annually 

Reports To:  Director of Community Services & Partnerships 

About Us  

St. Mary’s Center is a community of hope, healing, and justice dedicated to serving older adults, preschool families, and individuals experiencing homelessness in Oakland and the surrounding Alameda County community. St. Mary’s Center operates transitional housing, a senior center, and preschool and is developing permanent supportive housing as part of a comprehensive, collaborative community development strategy along the San Pablo Avenue corridor. We are proud of an excellent multidisciplinary team delivering high-quality services through which St. Mary’s supports vulnerable populations in aging safely, independently, and with dignity. 

Community Services Program Overview  

The Community Outreach & Services (COS) Department helps seniors remain safely housed and socially connected while reducing isolation, improving wellness, and promoting access to community-based supports. COS programming includes congregate meals, wellness activities, fall prevention, computer education, health navigation, case management support, behavioral health education, and Friendly Visiting services. 

Position Summary  

The Community Services Supervisor provides day-to-day leadership and oversight of the Community Outreach & Services (COS) Department and the staff who deliver programming at St. Mary’s Center’s Community Center. Reporting to the Director of Community Services & Partnerships, this position supervises the COS team; including Case Managers, the Friendly Visiting Coordinator, the Senior Center Activities Coordinator, the Primary Prevention Specialist, and the Community Health Worker; and ensures that programs operate efficiently, meet contract and grant requirements, and reflect the mission and values of the organization. 

 

The Supervisor is responsible for coordinating schedules and workflows, monitoring program quality and outcomes, and ensuring accurate documentation and compliance across the department. This position partners closely with the Director on strategic planning, program design, budget monitoring, and continuous quality improvement, and serves as a key liaison to participants, volunteers, community partners, and Alameda County agencies. 

 

This position also supports Medi-Cal Administrative Activities (MAA/CMAA) through oversight of eligible outreach, referral coordination, benefits navigation, health-related case management activities, and documentation that improves access to medical, behavioral health, and supportive services. 

Essential Duties & Responsibilities  

Staff Supervision & Leadership  

• Supervise and support COS staff, including Case Managers, the Friendly Visiting Coordinator, the Senior Center Activities Coordinator, the Primary Prevention Specialist, and the Community Health Worker. 

• Provide day-to-day leadership that ensures programs and the Community Center operate efficiently, safely, and in alignment with program goals. 

• Coordinate staff schedules, caseload distribution, and department coverage to maintain consistent program operations in partnership with the Director. 

• Address staff performance and/or conduct concerns in partnership with the Director and Human Resources. 

• Foster a positive, respectful, trauma-informed, and inclusive team culture. 

Program Operations & Quality Assurance  

• Oversee daily operations of COS programs and Community Center activities to ensure efficient, high-quality, person-centered service delivery. 

• Identify operational barriers and implement workflow improvements that strengthen program efficiency and participant experience. 

• Support emergency preparedness and emergency response planning and activities for the Community Center. 

• Coordinate facilities, supplies, technology, and resources needed for program operations in partnership with appropriate staff. 

Reporting, Data & Compliance  

• Monitor data collection and documentation practices to ensure accuracy, timeliness, and completeness across the department. 

• Ensure documentation and program activities comply with HIPAA, state, county, city, and agency standards. 

• Oversee documentation in agency and County systems and support audits, quality assurance reviews, and corrective action when needed. 

• Support MAA/CMAA documentation and reporting aligned with county and state requirements for eligible activities. 

Strategic Planning & Program Development  

• Provide input on program design, service models, staffing structure, continuous quality improvement, and resource needs based on participant and community trends in partnership with the Director. 

• Assist with identifying resource and funding needs for COS programs. 

• Recommend and help implement new or expanded programming that responds to the needs of older adults and the surrounding community. 

Collaboration & Community Partnerships  

• Collaborate with Housing Services, Behavioral Health, Community Center staff, and leadership to coordinate services and care. 

• Partner with Alameda County agencies, hospitals, clinics, managed care plans, and community-based organizations. 

• Engage participants, caregivers, volunteers, and family members to support coordinated, person-centered services. 

• Support outreach events, presentations, and community engagement activities that promote COS programs. 

Direct Service Support  

• Provide back-up case management, crisis intervention, and de-escalation support within scope of practice as needed. 

• Identify and report suspected elder abuse or neglect in accordance with mandated reporting requirements. 

• Step in to support front desk, congregate meal services, workshops, and program activities when coverage is needed. 

• Provide referrals and linkage to healthcare, behavioral health, nutrition, housing, and social services. 

Qualifications  

• Associates degree in Social Work, Human Services, Public Health, Gerontology, Sociology or related field. Bachelor’s degree preferred. 

• Minimum of 3 years of experience working with older adults, vulnerable populations, or community-based programs, including at least 1–2 years of supervisory or program coordination experience. 

• Demonstrated ability to lead, coach, and develop staff and to manage day-to-day program operations. 

• Strong understanding of case management, aging-related issues, social isolation, behavioral health, and chronic disease management. 

• Knowledge of community resources, benefits systems, and supportive housing. 

• Familiarity with Medi-Cal, MAA/CMAA, SSI, IHSS, and CalFresh. 

• Knowledge of trauma-informed care, motivational interviewing, harm reduction, elder abuse prevention, and mandated reporting. 

• Experience running reports and using data to monitor program quality and outcomes. 

• Strong organizational, communication, interpersonal, and documentation skills. 

• Proficiency with computers and database/documentation systems. 

• California Driver’s License. 

• Bilingual in Cantonese, Mandarin, or Spanish a plus. 

Work Environment  

This position operates primarily at St. Mary’s Center’s Community Center and in community-based settings including participant homes, senior housing sites, community centers, and partner organizations throughout Alameda County. 

General Staff Expectations  

• Promote a safe, respectful, and inclusive environment. 

• Support the mission and values of St. Mary’s Center. 

• Maintain professionalism and confidentiality. 

• Follow agency policies and procedures. 

Physical Requirements  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. In general, while performing the duties of this job, the employee is expected to stand; walk; sit; reach with hands and arms; and talk or hear. 

• Ability to sit, stand, walk, bend, and communicate effectively throughout the workday. 

• Ability to occasionally lift and/or move up to 20 pounds. 

• Ability to use computers, phones, tablets, and related technology for documentation and communication. 

Equal Employment Opportunity  

St. Mary’s Center is an equal opportunity employer and is committed to an active Equal Employment Opportunity. We celebrate diversity and are committed to an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or veteran status. 

 

In compliance with the California Fair Chance Act, St. Mary’s Center will consider qualified applicant with a criminal history pursuant to the California Fair Chance Act.