API Integration Support Engineer

Company Description Wise is a global technology company building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will help create an entirely new network for the world's money. Job Description Technical Support Engineers ensure that Wise Platform enterprise partners receive a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you become the technical anchor for our partners. Your Mission Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time. Technical Deep-Diving: Develop expertise in Wise API and SWIFT products. Independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source. Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams. Knowledge Sharing: Capture trends in partner issues and feed this data back to product and engineering teams to drive proactive platform improvements. Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance. Qualifications Experience: 4+ years in a Technical Support Engineering role within a complex, enterprise-level environment. Technical Chops: Highly confident in testing and debugging REST APIs, interpreting logs, and querying databases. Basic knowledge of programming languages such as Python or JavaScript is a strong plus. Multi-Channel Communication: Comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls. Incident Management: Cool under pressure. Experience handling high‑severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages. Additional Information Schedule Flexibility: Comfortable working a standard 9‑to‑5 schedule that includes a once-a-month on‑call rotation for weekend and holiday coverage. Location: Located in, or willing to relocate to, the Austin, Texas area. Work Authorization: Must be legally authorized to work in the United States. Wise cannot provide future visa sponsorship for this position. We believe teams are strongest when they are diverse, equitable and inclusive. We celebrate our differences and ensure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. #J-18808-Ljbffr