Technical Support Specialist

Technical Support SpecialistKey Results Area #1: Successfully Resolve Customer's Technical Support Issues and Assist Customer Teams with PMM's and Projects.Provide fast response times for customersBuild positive relationships with customersEstimate and implement basic products to solve customers' problemsInteract with the accounting department to describe value for the work performedEnsure customer data and networks are maintained with industry best practicesKey Results Area #2: Being a Valuable Team MemberProvide a good example of S. J. Rollins culture and valuesBe on time for work and scheduled meetingsParticipate in regular team and company meetingsTake responsibility for personal and career developmentTake responsibility for the training and education of less experienced team membersEntry KnowledgeWillingness and proven ability to learnReliable team memberStrong verbal communicationSkill LevelNo IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.Responsibilities (What You Do)Complete all customer appointments and service tickets/tasks assigned.Conduct repetitive IT tasksPerform PMMs (Preventative Monthly Maintenance) on an adhoc basis for.Assist team members on projects as assignedCommunicate with the client and Technical Support Team Leader before and after every jobExecute standard operating procedures for the following:VPN ConfigurationNew User SetupComputer PrepInstalling SoftwarePhone ProvisioningExpectations (How You Do It)Adhere to policies and procedures as outlined in the Employee HandbookDemonstrate reliability and punctualityMeet or exceed the billable hours per day expectations established at each performance reviewExhibit a positive attitude and willingness to learnDisplay critical thinking, independence, and sound judgment in problem solvingManage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket systemBenefits:Health CareDentalVisionLife InsuranceRetirement PlanProfit Sharing S.J. Rollins Technologies, Inc.