Manager, Service Operations and Strategy

Manager, Service Operations And Strategy

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Varian Medical Systems, a Siemens Healthineers company is hiring for a Manager, Service Operations and Strategy. In this role you will ensure implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for the assigned organizational unit. This position can be performed on a remote basis but with at least 25% travel expected.

What You Will Do:

• Work with outside service providers to ensure defined up-time and service performance defined is met.
• Interact with global sales colleagues to ensure regional support is meeting and exceeding organizational standards.
• Develop proactive measures to ensure service-related activities are formulated to support broader commercial initiatives.
• Create and model customer value propositions for service processes and initiatives.
• Engage and ensure operational readiness for New Product Introduction (NPI) initiatives.
• Drive ownership and execution of business-wide programs relating to service and installation management.
• Drive compliance with legal and regulatory requirements within function.
• Demonstrate capabilities as a people leader that acts within a "player-coach" mentality; driving results while supporting career development opportunities for team.

What You Will Have:

• Bachelor's degree in Engineering, Business, Operations, or a related field (MBA or advanced degree a plus) with 7+ years of experience in manufacturing, service engineering, or operations leadership.
• 4+ years of people leadership experience, with a track record of leading teams in manufacturing, service, or operations environments.
• Demonstrated ownership of end-to-end operational processes, including driving efficiency, scalability, and continuous improvement.
• Experience partnering cross-functionally with engineering, manufacturing, supply chain, quality, and commercial teams to drive business outcomes.
• Strong working knowledge of ERP and CRM systems (SAP and Salesforce preferred) and data-driven decision making using productivity and analytics tools
• Experience leading or contributing to process optimization, cost reduction, or service delivery improvements.
• Experience managing P&L, budgets, or cost targets.
• Strong understanding of customer experience and service delivery performance metrics.
• Demonstrated ability to lead organizational or operational transformation initiatives.