Support Specialist

Job Title: Support Specialist

Department: Assisted Housing


Reports To: Supervisor, Assisted Housing

FLSA: Non-Exempt

Job Overview:

Provides a wide range of administrative and clerical support to help THA be highly effective and efficient in the assistance it provides to its customers and partners; in the reports it makes to regulatory authorities; and in the service it provides to the public.

Responsibilities and Essential Duties:

• Organize and maintain hard copies and electronic files. Administer the maintenance, retention, storage, and archiving of essential records and files.
• Create letters, documents, and reports.
• Maintain and manage records and database information in various computer programs which may include Microsoft Word, Excel, File Vision, and others.
• Assemble and mail verification forms, annual recertification packets, contracts, and other documents in timely fashion.
• Schedule, notify and conduct applicant meetings for the purpose of assisting applicants in the completion and submission of forms and documents.
• Handle and process all incoming mail for the inspectors and distribute as necessary.
• Create and mail miscellaneous correspondence. Generate address labels and perform tasks necessary for mass mailings and certified mailings.
• Answer telephone, greet visitors and answer inquiries from residents, landlords, staff, and supervisors, and from the general public in a professional and courteous manner.

Required Qualifications:

Education level:

• High School graduation or GED equivalent.

Experience:

• Six (6) months of experience in an office environment.

Specific skills:

• Must be able to communicate effectively both orally and in writing.
• Must possess strong organizational and computer skills, including Microsoft Suite.

Personal characteristics:

• A positive, proactive attitude
• Great people skills and the ability to be personable and professional
• Excellent organization and attention to detail.

Physical abilities:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Clarity of vision at 20 inches or less. Ability to judge distances and spatial relationships to see objects where and as they actually are.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Licenses:

• Valid Florida Driver's License.
• Insurable under the agency's insurance policy.

This job description should not be interpreted to be all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed; some incumbents may perform some duties which are not listed; and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.