Telehealth Registered Nurse

Registered Nurse Telephone Triage (Bilingual English/Spanish)Remote | Full-Time & Part-TimeJoin a Clinical Team Where Your Nursing Judgment MattersAre you an experienced bilingual Registered Nurse who enjoys critical thinking, patient education, and making meaningful clinical decisions? Do you want to work remotely while collaborating with a supportive team of experienced nurses, advanced practice providers, and physicians who value your expertise?At Octiva Healthcare, our nurses are trusted clinical professionals. Every day, you'll help patients navigate urgent health concerns, provide evidence-based clinical guidance, and ensure they receive the right level of care at the right time. If you are passionate about delivering exceptional patient care while working from home, we'd love to hear from you.About Octiva HealthcareOctiva Healthcare is a rapidly growing telemedicine company providing 24/7/365 clinical support to patients who need timely care and trusted medical guidance. Our mission is to deliver around-the-clock healthcare that meets the highest standards of clinical excellence and patient experience.We partner with healthcare organizations across multiple states to ensure patients have access to safe, compassionate, and evidence-based nursing care whenever they need it. Our culture is built on teamwork, integrity, accountability, continuous improvement, and treating every patient with compassion and respect.As we continue to expand, we are seeking experienced nurses who are passionate about making a meaningful difference through virtual care.Why Join Octiva?Fully remote positionFull-Time and Part-Time opportunities availableCollaborative team of experienced Registered Nurses, Nurse Practitioners, and PhysiciansEvidence-based telephone triageDiverse patient population across multiple statesModern technology designed to streamline workflows and documentationMeaningful work that allows you to improve patients' lives every dayPosition SummaryThe Telephone Triage Nurse is a vital member of Octiva Healthcare's clinical team. In this role, you will practice professional nursing through telephonic assessment, utilizing your clinical expertise, physician guidance, and nationally recognized telephone triage protocols.You will evaluate patient symptoms, determine the appropriate level of care, provide nursing education and self-care recommendations, coordinate prescription refill requests, and collaborate with healthcare providers to ensure safe, high-quality patient care.All responsibilities are performed within departmental policies, organizational standards, applicable state regulations, and the scope of practice established by the Board of Registered Nursing.Essential ResponsibilitiesPerform comprehensive telephone assessments.Evaluate patient symptoms and determine the appropriate level of care, including:Home carePrimary care follow-upSame-day appointmentsUrgent CareEmergency Department referralTransfer to an Octiva Healthcare provider when appropriateProvide evidence-based nursing advice and patient education.Educate patients regarding medications, symptom management, warning signs, and follow-up recommendations.Coordinate medication refill requests according to organizational policies.Collaborate with physicians, nurse practitioners, clinic staff, and internal clinical teams to ensure continuity of care.Escalate urgent and emergent clinical situations according to established workflows.Review patient histories within multiple Electronic Medical Record (EMR) systems.Maintain accurate, timely, and detailed clinical documentation.Deliver compassionate, patient-centered care while maintaining exceptional customer service.Perform additional duties as assigned.QualificationsEducationGraduate of an accredited School of Nursing (Required)Bachelor of Science in Nursing (BSN) preferredRequired LicensureApplicants must meet all of the following requirements:Active California Registered Nurse LicenseActive Compact (Multi-State) Registered Nurse LicenseActive, unrestricted RN licenses in good standingExperienceMinimum of three (3) years of recent Registered Nurse clinical experience required.Previous telephone triage or telehealth nursing experience strongly preferred.Experience in one or more of the following areas is highly preferred:Emergency DepartmentMed-SurgUrgent CareFamily MedicineInternal MedicineTelephone TriageKnowledge & SkillsFluent in both English and Spanish (written and verbal) requiredStrong clinical assessment and critical thinking skillsExcellent telephone communication skillsAbility to make sound clinical decisions in a fast-paced environmentStrong understanding of symptom assessment and urgent/emergent care criteriaProficiency with multiple Electronic Medical Record (EMR) systemsAbility to prioritize multiple clinical situations effectivelyStrong attention to detail and documentation accuracyAbility to work independently while collaborating with a multidisciplinary teamCommitment to providing compassionate, patient-centered careTechnical RequirementsDedicated, quiet home office free from distractionsDual monitors preferredComfortable navigating multiple software platforms simultaneouslyTo ensure reliable performance, security compliance, and compatibility with Octiva's clinical tools, all nurses working remotely must meet the following minimum computer specifications:Operating SystemWindows 11 (Home or Pro) RecommendedmacOS Ventura (13) or newer AcceptedLinux (stable, LTS release e.g. Ubuntu 22.04/24.04) Accepted Chromebooks and Chrome OS are not supportedAndroid, iPadOS, or any other mobile/tablet OS is not supportedProcessor (CPU)Intel Core i5 (8th Gen or newer) MinimumAMD Ryzen 5 (3000 series or newer) MinimumApple Silicon (M1/M2/M3) meets this requirement automaticallyOlder or low-power processors (Intel Celeron, Pentium, Atom, or equivalent) are not recommended and may result in performance issues.Memory (RAM)8 GB minimum is required to run Citrix, Nextiva, Teams, browser tabs, and email simultaneously without performance degradation16 GB recommended for optimal multitaskingStorage256 GB SSD minimum (HDD is not recommended due to performance impact)Adequate free space is required a nearly full drive can cause application crashes and system instabilityInternet ConnectionWired (Ethernet) connection required Wi-Fi is not recommended wireless connections introduce latency and instability that can affect VoIP call quality (Nextiva) and Citrix session reliabilityMinimum recommended speed: 25 Mbps download / 10 Mbps uploadAdditional RequirementsBuilt-in or external webcam and microphone (for Teams meetings)Up-to-date browser (Chrome or Edge recommended) Please note: Devices that do not meet these requirements may experience issues with clinical applications and could impact patient care. If you are unsure whether your device qualifies, please confirm with IT before your start date.The Ideal CandidateYou will thrive at Octiva Healthcare if you are:Calm under pressureCompassionate and empatheticA confident clinical decision-makerHighly organizedAn exceptional communicatorAdaptable and technology-savvyPassionate about delivering outstanding virtual nursing careCommitted to continuous learning and clinical excellenceScheduleRemoteFull-Time and Part-Time opportunities24/7/365 operationWeekend availability is required as part of our 24/7/365 operation. Reports ToDirector of Clinical ServicesBenefitsPaid Time Off401(k)Opportunities for professional development and career growthSupportive and collaborative clinical leadershipEqual Employment OpportunityAt Octiva Healthcare, we believe that our greatest strength is our people. We are committed to fostering a diverse, inclusive, and respectful workplace where every employee is valued.Employment decisions are based on merit, qualifications, competence, and business needs. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.Ready to Make an Impact?If you're looking for a remote nursing position where your clinical expertise is respected, your voice matters, and you can make a meaningful difference in patients' lives every day, we encourage you to apply.Join Octiva Healthcare and help us deliver exceptional careanytime, anywhere.
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