Production Support Coordinator

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Description

We are seeking a Production Support Coordinator to work at our Production site at our Stone Ridge, NY location.

This individual will coordinate new and existing customer activities between operations and customer service, including resolving complex scenario.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages or triages customer service requests (including special services) inquiries and complaints, and

• provide assistance, make recommendations, and facilitate solutions.

• Responds to moderately complex inquiries regarding product and services.

• Communicates animal availability, product information, and delivery schedules.

• Resolves complex problems and customer complaints.

• Follows up on complaints to ensure customer expectations are satisfied.

• Serves as a liaison between production facilities and other support groups to effectively process orders and

• satisfy customer requests across regional locations.

• Creates and maintains program specifications within the data management system.

• Reviews and assists internal department with orders, changes to orders and reconciliation of shipping

• orders.

• Handles internal inquiries and issues regarding customer orders.

• Maintains streamlined operational and customer specific reports.

• Ensures adherence to pertinent regulatory requirements and to departmental policies, practices, and

• procedures.

• Schedules and maintains laboratory tests schedule.

• Answers and transfers incoming telephone calls.

• Greets visitors when they arrive.

• Performs all other related duties & administrative duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED (General Education Diploma).

• 1+ years related experience.

• Excellent written and verbal communication skills.

• Strong organizational skills.

• Strong attention to details.

• Proficient in MS Office Suite

The pay rate for this position is $21/hour.

About Research Models & Services

Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition. As the world's leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We're committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to View email address on click.appcast.io. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit

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