Creative Services Manager

Job Opportunity

This position provides work alongside leadership and support to a team whose responsibilities include advocacy, and support to individuals with disadvantaging conditions so they may achieve their highest level of employment. Direct client support and supervision of a team who provides case management and program participation compliance central to this work.

This position is currently based in Kennewick, WA but is expected to move to Pasco, WA starting in fall of 2026.

What will you do in this job?

1. Lead the development, implementation and continuous improvement of programs to offer high quality assistance to clients seeking work.
2. Conduct ongoing needs assessment of gaps in services using data to inform, plan and develop implementation strategies to expand services.
3. Professionally represent Goodwill at meetings with funders, business partners and auditors
4. Serve as the contract expert who leads, governs and audits services provided and documentation for compliance.
5. Actively engage in the development of a commendable workgroup utilizing agency human resource development protocols.
6. Direct the work of your team in a kind, clear and predictable manner.
7. Monitor and complete timekeeping tasks in an accurate and timely manner following agency protocols to include but not limited to timecard annotation, leave request completion, schedule posting etc.

Compensation and Benefits

Starting rate: $30.00 per hour followed by eligibility for annual performance based increases with maximum pay of $34.68. Highest pay as a result of ongoing good performance and years of service at Goodwill.

• Medical, dental and vision insurance with cost sharing of premiums for employees and dependents.
• Company paid life insurance.
• Company paid long-term disability insurance
• Paid vacation and sick leave accrued based upon hours worked.
• Twenty-four hours of floating holiday annually. Prorated based upon hire date in the first calendar year of employment.
• Additional hours of paid time off based on full or part-time status on the anniversary date.
• Eight paid holidays.
• Access to On Demand Payment.
• Bonus available based upon performance and prorated based upon hire date.
• Access to a financial assistance program to improve job skills connected to the work of Goodwill.
• A technology allowance each pay period commensurate with anticipated personal technology use for business.
• If 18 years or older, eligibility to participate in a Retirement Savings Plan (401k or Roth IRA) at the entry dates (January 1st or July 1st). Enrollment eligibility following one year of service and have worked 1,000 hours in the first year or any calendar year thereafter, or 500-1000 hours each year for three consecutive years.

Application Information:

Please be sure to answer ALL of the online screening questions. Incomplete applications will not be processed. This is an important part of the process of getting to know you. Additionally, after applying Goodwill contacts candidates directly through the e-mail address provided at application.

As an employer who welcomes and trains vulnerable adults in the workplace, a background check is run at the permission of the finalist candidates. Each finalist will receive a copy of their report directly from the third party agency who completes the check. This report is sent directly to the e-mail address you specify on your background check authorization. A description of your rights under the Fair Credit Reporting Act and dispute instructions are also included.

Information about specific automatic disqualifying pending charges or convictions may be found in WAC 388-113-0020. To be clear a candidate with a disqualifying pending charge or conviction cannot be hired.

Requirements

Please apply if you

• Are observant of and have capacity to expertly manage details
• Are adaptable and see change in practices as an opportunity to improve.
• Have the agility to work both independently and in collaborative teams.
• Are a self-starter with personal drive and initiative.
• Have proven skills and experiences professionally representing your work or team in meetings
• Have excellent written and verbal communication skills.
• Have intermediate level or better computer skills which include Excel, Outlook, Word, and internet use.
• Are passionate about providing high quality customer service.
• Interact positively with ethnically, culturally, economically, and disability diverse populations.
• Can pass an established background screening process.
• Possess a valid state-issued driver's license, good driving record, ability to provide own transportation, and proof of current automobile insurance.