Contact Center Representative

Job Description

Job Description

Job Responsibilities & Requirements

• The Contact Center Representative must be comfortable navigating online banking systems while providing excellent customer service and maintaining confidentiality.
• A successful candidate with have strong written and verbal communication skills and the ability to handle a variety of tasks in a fast paced, diverse, and growth-oriented environment.  This person must have technical ability and a high attention to detail.
• A high school diploma, general education degree (GED) or equivalent is required.

Opportunity for Growth

• NSB has training opportunities to engage employees and assist with personal development within our company.
• Average Years of Service at Northfield Savings Bank is above 9!
• Start or continue your career in finance -- join the NSB Team!

Studies have shown that women and people of color are less likely to apply for jobs if they believe they do not meet every qualification. At NSB, our goal is to find the best candidate for the job and build a diverse, inclusive, and authentic workplace. We will consider an equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are excited about this role but your past experiences do not align perfectly, we still encourage you to apply! You may be a great candidate for this role or another open role we have.

Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender.

At Northfield Savings Bank, integrity isn’t just a value – it’s the foundation of everything we do. As a proud, long-standing local community bank, we’re committed to sustaining our independent Vermont roots and building relationships that last.
Here, you’re not just part of an energetic team that strives to strengthen our communities, but part of a mission to deliver honest, personal, and reliable financial services that people can count on when they need it most. If you’re looking for a place where each individual matters and decisions are made locally, you belong at Northfield Savings Bank!

Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender.

Company Description

At Northfield Savings Bank, integrity isn’t just a value – it’s the foundation of everything we do. As a proud, long-standing local community bank, we’re committed to sustaining our independent Vermont roots and building relationships that last. \r\nHere, you’re not just part of an energetic team that strives to strengthen our communities, but part of a mission to deliver honest, personal, and reliable financial services that people can count on when they need it most. If you’re looking for a place where each individual matters and decisions are made locally, you belong at Northfield Savings Bank!\r\n\r\nNorthfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender.