Customer Service Associate

GENERAL PURPOSE OF JOB The Order Entry Coordinator - Equipment is responsible for the administrative support of spare parts and dimer order entry and serves as both a resource and back-up to equipment customer service. Responsibilities of this position include electronic data entry of customer spare parts and dimer orders, answering and responding to customer spare parts and dimer inquiries, directing callers to appropriate personnel and general administrative support. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Performs various administrative functions required to process and expedite sales orders, including entering both external and inter-company spare parts and dimer orders within Company ERP system, completing PO review, providing customer status updates, and coordinating returns and credits. Prepares quotes for external and inter-company spare parts and dimer. Follows SCS procedures for processing credit card orders. Promptly answers customer correspondence and requests via phone and e-mail. Prepares routine professional correspondence with customers via e-mail and letters as required. Responsible for daily/monthly/yearly filing of applicable equipment and dimer orders. Highlights any noticeable changes to spare parts costs in the system and communicates these to Customer Service Representative and Equipment Product Manager for new pricing discussions. Responsible for preparing & tracking activity/product metrics that may include charts, graphs and/or spreadsheets for monthly reporting. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES Ability to champion customer needs and respond to challenging customers and situations promptly and professionally. Serves as back-up to Equipment Customer Service Representative in entering SCS equipment orders for both external and intercompany customers and, responding/supporting customer inquiries. May assist SCS administrative team with 1-2 hours of front desk support. Adheres to plant and corporate safety policies. May assist in other areas or perform other duties as required by fluctuating business needs. EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND/OR EXPERIENCE High school diploma or general education degree (GED) required; Associates Degree preferred. 1-3 years of high volume data entry and customer support experience required. Strong demonstrated expertise with Windows applications (Word, Excel) required; familiarity with ERP Systems preferred. BASIC SKILLS Detail-oriented individual with a high level of accuracy and timeliness. Self-starter with excellent written and oral communications skills. Must be adaptable to working in fast-paced environment and adhere to deadlines. Must be well-organized and have the ability to prioritize workload. Ability to read, write and follow written or verbal instructions. Ability to interact professionally with customers, vendors and all layers of the organization. Must work exceptionally well in a team environment to best support customer requirements. Must possess strong customer service skills. Excellent typing and numeric key entry skills. Ability to work periodic overtime as required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr