Associate Product Manager

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Job Overview:

The Associate Product Manager is learning the full craft of product management by doing the work - not just supporting it. Working within a defined feature scope, the APM is accountable for understanding the customer problem behind every feature they own, translating that understanding into clear and executable requirements, and tracking whether the work they shipped moved the metric it was built to move.
This is a role for someone who asks "why" before they ask "what." Shipping is not success. Success is when the feature changed customer behavior or moved a business metric, and the APM can show the data to prove it.

Day-to-day activities include grounding features in a specific customer problem before writing a single requirement; writing acceptance criteria consumable by engineering; participating in agile ceremonies; building working relationships with PXDI, engineering, and data partners; using AI tools to accelerate documentation and research; and monitoring post-launch metrics to understand whether the feature delivered its intended outcome.

Job Responsibilities :

1. Product Learning & Growth

• Owns a feature end to end - not just the writing of requirements, but whether the feature solved the customer problem it was designed to solve. Accountable for what ships and what it achieves.
• Seeks feedback proactively from the PM, engineering, and design partners and applies it in the next sprint. Does not wait for performance reviews to learn.
• Treats every launch as a learning event. Defines what metric the feature should move before it ships, monitors the data after launch, and brings a point of view on what it shows.
• Actively develops product craft and AI fluency, applying AI tools to accelerate documentation, research synthesis, and requirements work. Participates in PM community of practice.
• Maintains a current understanding of the product area, customer experience, and emerging tech trends. Brings relevant observations to the PM proactively.

2. Customer Problem Understanding

• Grounds every feature in a specific customer problem before writing a single requirement. Asks why a problem is worth solving before deciding how to solve it.
• Identifies the specific customer behavior the feature is designed to change and articulates why. Surfaces adjacent customer problems to the PM that aren't yet on the roadmap.
• Participates in end-user research and VOC sessions. Comes with prepared questions and brings structured observations back to the team.
• Tests ideas and prototypes with real customers. Does not consider a feature done until post-launch data confirms the target behavior changed.
• Looks for patterns in customer feedback, defect reports, and behavioral data to surface unmet needs and bring them to the PM's attention.

3. Product Strategy & Vision

• Understands the product strategy and connects their feature work to broader product goals. Does not execute in isolation - knows how their work fits the roadmap.
• Tracks the outcome, not just the delivery. Measures whether the feature changed customer behavior after launch and connects results back to the product metric it was meant to move.
• Participates in development of feature set and positioning strategies. Contributes a point of view on prioritization based on customer signal and data.
• Develops current understanding of the product area and competitive landscape. Brings relevant market or customer observations to planning conversations.

4. Stakeholder Alignment

• Builds direct working relationships with PXDI, engineering, and data partners. Take initiative to align early rather than waiting for the PM to broker the conversation.
• Keeps partners informed proactively on feature status, blockers, and outcomes without requiring a formal meeting to do it.
• Participates in cross-functional meetings and follows up on action items independently. Does not wait to be asked.
• Collaborates with stakeholders and execution teams on release planning and feature readiness. Supports go-to-market with the product knowledge partners need.

5. Communication

• Owns communication of their feature to stakeholders: how it performed, what's next, and what the data means. Specifies which customer behavior should change and how it will be measured.
• Communicate clearly in writing and in meetings. Writes feature documentation, user stories, and status updates that are accurate, concise, and actionable.
• After launch, brings the data and a clear read on what it means - not just a summary of what shipped.
• Communicates defect status and response to impacted stakeholders until fully resolved.

6. Data & Financial Acumen

• Reads product analytics independently and knows which metric each feature should move. Does not wait to be asked. Forms a view on the data before presenting it to the team.
• Uses AI to accelerate analysis but owns the interpretation and the recommendation. Does not delegate judgment.
• Monitors post-launch data for features they own. Identifies gaps between expected and actual performance and brings a hypothesis about why.

7. Ownership & Autonomy

• Challenges requirements, assumptions, and inherited scope with reasoned pushback. Brings a well-reasoned alternative when something doesn't make sense.
• Escalates the right problems early rather than waiting until they become blockers. Does not wait for direction before acting on ambiguity when the path is clear.
• Writes detailed acceptance criteria and feature documentation consumable by engineering. Uses AI tools to generate first drafts, then critically reviews every output before it moves forward.
• Assists with maintaining and grooming the product backlog. Ensures defects are factored into backlog prioritization based on impact.
• Accountable for the quality of what goes downstream - not just whether it was submitted, but whether it was right.

8. Experience & AI Tools

• Applies AI tools to core APM work including writing requirements, synthesizing customer research, generating documentation, and analyzing post-launch data - without sacrificing quality or judgment.
• Directs AI to generate first drafts, then critically reviews every output before it moves. Catches gaps that AI misses before they reach engineering.
• Stays current on the evolving AI tooling landscape relevant to product work. Proactively identifies where AI can reduce friction in their workflow.

Education and Work Experience :

• Bachelor's Degree plus 2 years of related work experience, or a combination of education and experience deemed equivalent. (Required)
• 0-2 years of relevant Product Management experience in an agile software product development environment. (Preferred)

Knowledge, Skills and Abilities :

Required:

• Agile Methodology
• Backlog Management
• Business Acumen
• Data Analysis
• Market Research
• Product Management
• Stakeholder Management
• Strategic Thinking
• Technical Writing
• User Experience (UX)

Preferred:

• Customer Engagement

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): No

DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $77,000 - $138,900

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location,

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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