Quality Improvement Specialist

Position Overview

Stellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs.

This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.

Key Responsibilities

Customer Survey Management & Analysis

• Lead the strategy and execution of global product quality surveys for customers and suppliers.
• Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
• Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
• Ensure data accuracy, reliability, and compliance (including GDPR requirements).

Insight Generation & Improvement Action Tracking

• Provide clear and actionable insights from survey results to support quality improvement initiatives.
• Ensure critical issues are supported with robust action plans and monitored to closure.
• Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
• Drive prioritization of quality actions based on customer feedback and benchmarking insights.

Quality Target Definition & Governance

• Define customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
• Contribute to the annual global quality target setting process across brands and regions.
• Support validation of targets with regional quality leaders and manage escalation processes when required.
• Ensure transparency and clarity in target-setting methodologies.

Stakeholder Engagement & Cross-Functional Support

• Act as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
• Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
• Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.

Systems & Process Improvement

• Contribute to the development and enhancement of survey tools, reporting systems, and dashboards.
• Lead or support IT-related initiatives to improve accessibility and usability of survey data.
• Drive continuous improvement of survey methodologies and operational standards.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, youll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. Thats why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you dont contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, youre not just building a career - youre joining a company that supports you, inside and outside of work.