IT Support Technician

Job Description

Job Description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

The IT Support Technician provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for individuals eager to learn and grow in IT support while delivering exceptional customer service.

• Act as the first point of contact for IT-related issues via phone, email, and in-person.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and network connectivity problems.
• Assist with user account management, password resets, and access control.
• Perform routine system updates, backups, and maintenance tasks.
• Document technical issues and solutions in the IT knowledge base.
• Support IT projects, including system upgrades and deployments.
• Ensure compliance with security protocols and data privacy standards.

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1+ years of experience in technical support or help desk role.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Alignment with company mission and values (Humility, Empathy, Advocacy, Respect, Teamwork).

Preferred Qualifications

• CompTIA A+ or similar entry-level IT certification.
• Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with cloud-based telephony platforms (such as RingCentral)

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.