OSP Fiber - Network Maintenance Supervisor

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match. Job Summary The OSP Fiber Maintenance Supervisor is responsible for network reliance to include outage reporting to fiber cabinets, fiber splitter cabinets, and fiber developments. The Maintenance Supervisor is responsible for coordinating and delegating all responsibilities to the maintenance team that falls under them. This will include any OT hours worked and any after-hours events, scheduled or unexpected. Essential Functions Must be able to splice any type of fiber optic cable in any type of condition Must be able to run and safely operate a bucket truck Must be able to run and safely operative a mini excavator Must have previous experience maintaining live optical / LOS networks Must have critical thinking skills in potentially high stress situations Must understand low voltage theories to include AC and DC polarities Must understand AC to DC rectifying principles Must understand PON and GPON technologies and be able to troubleshoot outages Must be able to run OTDR and troubleshoot fiber from network to end user Must be able to record all data and document that for management and engineering Must understand backbone, feeder, and AP principals in FTTX practices Must be able to give directions and leadership to the team that falls under them Must be able to orchestrate any controlled outages / repairs, this includes working with NOC, filling out and filing the appropriate paperwork and working with the appropriate channels for a successful controlled outage Must be willing to work extended hours, often prepping scheduled events during the day and working into the night Must be able to differentiate the difference between different sizes and colors of cables Experience conducting and providing training to the team Must have experience with DOT regulations Ability to communicate in person and by telephone, even at odd hours of the night Maintains network integrity through preventive maintenance Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required Skill in using a Windows-based computer Ability to prioritize and organize effectively Ability to work independently and with others Ability to plan the team’s task / priorities weeks in advance, as well as manage any unplanned maintenance / outage Ability to read and repair from blueprints and/or wire diagrams Ability to complete mechanical tasks such as fiber splicing, reading meters (volt, RF and Fiber), conducting tests and performing troubleshooting measures to achieve plant level requirements Able to work in all-weather climates As needed repair and maintenance of headend electronics and critical infrastructure equipment Complete daily production reports, mark up maps, keep track of work hours and complete "as-built" maps for areas worked Safely operate and use bucket truck to complete maintenance assignments Able to work majority nights shifts Able to work at varying heights from a bucket truck, as well as ground level in underground vaults Work within a team environment to ensure the full job scope is completed within the scheduled timeframe Reach, push, pull, hold, grasp and perform fine manipulation task on cable and electronic equipment Must be willing to lead by example and train all team members / new hires in safe and effecting maintenance practices Must be willing to work during holidays or during planned events due to the nature of this role Must be able to work with other network providers at a high level on scheduling any new turn ups and scheduling any upgrades or decoms Must be able to attend and lead meetings in regard to the maintenance activities you, or your team preform Must be able to keep detailed records of all maintenance activities. This includes hours worked outside of normal business hours, the time customers were down, how long the repairs took, how many customers were affected, how long did the repair take, ETC. Must be able to take calls from the team working maintenance activities regardless of day or time. It will be your responsibility to lead the team and assist them when they have questions, and you are not onsite with them Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Skills Good communication and organizational skills Ability to work independently as well as in a team environment Understand construction prints and splice documents Must be able to work outside in all weather conditions as well as in a splicing trailer Dedicated to safety and keeping a safe work environment Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day. Must pass a drug screening test and a criminal background check. Must have time management skills and understand the importance of managing time Must have a proven track record of being on time Must maintain a clean and presentable company vehicle Must be able to be able to multi-task and handle multiple project standings at one time Education and Experience High school diploma or GED equivalent required. Experience with fiber tools Job Classification: Construction Fiber Non-Exempt Work Environment/Hazards: Outdoor elements and working with aerial plant In proximity of heavy machinery and moving vehicles Working close to power transformers Moderate to loud noise levels Use of PPE Physical Demands: Sitting stationary for long periods of time splicing Climbing ladders, crouching, balance, kneel, stoop Working in all weather conditions Working Hours/Days: Min 40 hours Overtime as needed Mainly night work Travel Requirements: 70-100% travel required Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Drug Free Workplace: Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace. Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Drug Free Workplace: Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace. Why Work For Nextlink? We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities. Benefits Full-time work with overtime available Employer paid medical, dental, and vision 401K with a match Training provided Career advancement opportunities Paid time off and holidays Voluntary life insurance Referral bonus program #J-18808-Ljbffr AMG TECHNOLOGY INVESTMENT GROUP LLC