Service Department Manager

Pay: - Pay varies by location Location: Grand Prairie, Texas Summary The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This role is responsible for driving operational excellence, ensuring customer satisfaction, and developing a high-performing service team. The Service Manager sets strategic goals, manages budgets, and fosters a culture of safety, innovation, and continuous improvement. Responsibilities Provide strategic leadership and direction for refreshment service department, ensuring alignment with company goals and standards. Supervise, mentor, and develop Service Supervisors and Service Technicians, including performance management, training, and succession planning. Oversee the scheduling, execution, and quality of equipment maintenance and repair activities, ensuring minimal downtime and maximum customer satisfaction. Analyze operational data and service metrics to identify trends, implement process improvements, and optimize resource allocation. Collaborate with cross-functional teams (Sales, Operations, Technical Support) to deliver integrated solutions and resolve complex service issues. Manage inventory, procurement, and vendor relationships to ensure timely availability of parts, tools, and supplies. Develop and implement safety protocols, compliance standards, and risk mitigation strategies. Lead customer engagement initiatives, address escalated concerns, and ensure service excellence for key accounts. Prepare and manage departmental budgets, monitor expenses, and drive cost-saving initiatives. Maintain accurate records of service activities, equipment performance, and customer feedback. Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance service delivery. Qualifications Minimum of 5 years of progressive experience in refreshment/vending service management or related field, with at least 2 years in a supervisory or managerial capacity. Advanced technical expertise in mechanical and electrical systems, with proven ability to troubleshoot and resolve complex issues. Demonstrated leadership, team building, and people development skills. Strong analytical, organizational, and project management abilities. Excellent communication, negotiation, and customer service skills. Proficiency in service management software and data analysis tools. Bachelor’s degree in business administration, Engineering, or related field preferred; technical certifications a plus. Benefits Weekly pay 401K with company match Employee Assistance Program Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA Ongoing training and development programs Bonus Programs for eligible positions American Food & Vending is an Equal Opportunity Employer. #J-18808-Ljbffr