Office Services Specialist (On Call)

Job Title Office Services Specialist – On Call (Temporary) Reports To The Office Services Specialist – On Call (Temporary) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Location Annapolis Junction, Maryland (In‑Person. This role is primarily based at the main client site with occasional travel within a 25‑mile radius.) Job Summary The Field Support Specialist (FSS) provides backfill coverage within the assigned region, filling in for staff on scheduled and unscheduled time off. The position requires flexibility across multiple locations, including same‑day assignments based on unscheduled call‑outs. The FSS represents a critical role for customer satisfaction, continuity of business, and meeting service level agreements. Duties and Responsibilities Mail Services Provides exceptional world‑class service to all clients in all forms of communication. Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures. Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services Assists with copy/print production and/or monitors the copy/print equipment for satisfactory functionality. Provides binding services such as GBC, Velo, Coil, and Wire Internal. Performs daily key operations of convenience multi‑function devices, ensuring functionality and replenishing toner/paper. Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services Maintains the Office Services Center area in a neat and orderly fashion. Services and replenishes the pantry, conference, kitchen, or meetings areas. Provides general and preventative office maintenance & repair duties. Oversees office equipment maintenance and safety tests. Breakroom organization, cleaning, and stocking. Meeting room and conference room set‑ups. Monitors level of office supplies on the floors while replenishing. Inventories office supplies and orders accordingly. Front of House Provides reception or concierge (front of office) coverage as needed. Welcomes guests, receives and catalogs guest information, and orients new clients. Represents SPS Global and our clients positively in all interactions (in person, on the phone, and over email). Oversees the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service. Exhibits a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams. Receives guests and contacts associated client host, coordinates with Building Security, and manages access levels for clients. Answers and properly routes global calls. Logs visitors into the registration system. Provides light administrative support to staff as directed. Competencies Strong verbal and written communication skills. Excellent customer service skills. MS Office Suite experience with intermediate to expert competency. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD (Multi‑Functional Device) equipment. Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Possesses ability to work independently and capable of completing projects. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned work hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem‑solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer‑based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adheres to all policies and procedures required. Physical Demands Approximately 50% of the time this position requires the following physical demands: Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery. Specific vision abilities including close vision, distance vision, ability to adjust focus and to detect color differences, including shades of color and brightness. Travel Travel is an essential part of the FSS role, and it is mandatory to have access to a reliable means of transportation. Assignments can include traveling from one SPS site to another SPS site after arrival to the “home” location as required by business need. Travel distance will be predominately within the FSS’s assigned region. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation and Pay Range The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors. Pay Range: $21 – $22 USD Benefits Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. Colorado Only Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. Equal Employment Opportunity & Accessibility Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetics, military status, gender identity or expression, or any other status protected by applicable law. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. #J-18808-Ljbffr