Shift Leader

Pay Transparency: Earn between $15.75 and $16.25 plus digital tips. (Note: tip earnings are not guaranteed.) Job Overview The Shift Leader leads and manages associates to deliver outstanding product quality and customer service, build sales, and control costs for each shift in a fast‑paced sandwich shop environment. Responsibilities Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑the‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness, and safety Restock food line, chips, and cooler Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash Operate cash register: handle, balance, and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned Qualifications You want to delight customers with great food and good vibes You are friendly and customer‑service oriented You have strong written and verbal communication skills You enjoy problem‑solving You can work in a noisy, fast‑paced environment with music, customer, and employee traffic You can manage potential allergens and handle heat of the kitchen – knife skills are a plus Minimum age 18 years old Preferred: minimum 1 year supervisory experience in a restaurant or retail environment You can stand or walk for 8‑9 hours or as needed You can lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois applicants must become food safety certified within 30 days of employment All Shift Leaders and managers must complete and pass a Food Safety Certification course as required by state (NSC/ServSafe, etc.) Benefits Competitive pay Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program 401(k) retirement savings with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities EEO Statement At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need. Potbelly is an equal opportunity employer and will not discriminate on the basis of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by law. Potbelly Sandwich Works may use artificial intelligence‑assisted tools in the recruitment process. All final employment decisions are made by people. #J-18808-Ljbffr Potbelly Sandwich Works