IT Service Delivery Analyst

IT Service Delivery Analyst Contract opportunity with Yoh’s client Qnity Electronics in Newark, DE. 12‑month contract, shift Monday‑Friday 7:00 am–3:30 pm. Candidates must work directly on a W2 without sponsorship. No C2C. The Big Picture – Top Skills Should You Possess: Experience with Raspberry Pi devices Ability to perform root‑cause analysis to prevent repeat issues Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team Attention to detail in a fast‑paced environment that requires on‑call 24×7 availability Communication skills to maintain messages with stakeholders and set expectations for problem resolution early and often What You’ll Be Doing: Ensure all computers and network equipment are running properly and image new computers Troubleshoot site‑specific applications and network issues Set up and configure PI devices for display boards Set up and deploy network and local printers Work with MES team to troubleshoot issues with scanners, barcode readers, and label printers Maintain records of computers, printers, switches, WAPs, PIs, scanners, label printers, and network configurations What You Need to Bring to the Table: Coordinate the resolution of end‑user problems, providing appropriate support and escalating issues as needed Participate in collaborative work and service restoration teams to ensure standards are followed and services are restored quickly and correctly Assist with the successful transition of new small applications into the organization Ensure 24×7 uptime for small applications Estimated Min Rate: $30.00 Estimated Max Rate: $39.00 Benefits Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly e‑payroll Referral Bonus Programs Certification and training opportunities All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: #J-18808-Ljbffr