Front Desk Agent

Front Desk AgentThe Clara Hotel is seeking a warm, polished, and service-minded Front Desk Agent to join our team in Plano, Texas.As the first and often last point of contact for our guests, our Front Desk Agents play an important role in creating the Clara experience. We're looking for someone who is naturally welcoming, attentive to detail, comfortable anticipating guest needs, and able to remain composed in a fast-paced hospitality environment.This role is ideal for someone who understands that exceptional service is often found in the small details, a thoughtful welcome, a well-handled request, and a guest who leaves feeling genuinely cared for.ResponsibilitiesWelcome guests with warmth and professionalism throughout arrival and departure.Complete check-ins, check-outs, room assignments, payment processing, and other front office responsibilities accurately.Assist guests with hotel information, local recommendations, amenities, and special requests.Answer incoming calls and respond to guest inquiries in a timely and polished manner.Anticipate guest needs and thoughtfully resolve concerns when they arise.Maintain accurate guest information, reservations, notes, and front desk records.Communicate effectively with Housekeeping, Engineering, Food & Beverage, and hotel leadership to create a seamless guest experience.Maintain a clean, organized, and welcoming front desk and lobby environment.Support overnight and administrative responsibilities as needed.Follow Hilton and hotel standards, policies, procedures, and safety requirements.QualificationsPrevious Hilton Front Desk experience: 1–2 years requiredMinimum 1 year of customer service or hospitality experienceGenuine hospitality mindset with strong interpersonal skillsAbility to remain calm, professional, and solution-focused in challenging situationsStrong organization and attention to detailComfortable managing multiple priorities at onceStrong written and verbal communication skillsProficiency with computers, phone systems, and basic office technologyHilton systems experience, PEPBilingual candidates are encouraged to applyReliable attendance and flexibility to work evenings, nights, weekends, and holidays as business needs requireThe Clara ExperienceThe Clara is a boutique hotel centered around presence, connection, and restoration. Our approach to hospitality is thoughtful rather than scripted, elevated without being overstated, and rooted in making each guest feel genuinely seen.We look for team members who bring that same intention to their work. Job Type: Full-time Pay: $16.00–$18.00 per hour, based on experience Expected Hours: Approximately 40 hours per weekSchedule8-hour shiftsEvening shiftsNight shiftsOvernight shiftsWeekend and holiday availability may be requiredBenefitsEligible employees may have the opportunity to participate in:Medical, dental, and vision insuranceLife insurance401(k)Paid time off programsSpecific benefit offerings and eligibility vary based on position, employment status, and other applicable factors.Join The Clara and help us create a guest experience that feels personal, considered, and distinctly Clara.