Customer Service Rep with Dispatching Experience

Full-time

Rooterman Hartford

Job Description

We have an opening for Customer Service Representative with Dispatch experience. Hours are 7 am to 5 pm Monday through Friday. Rooterman Hartford is a Plumbing, HVAC and Drain Cleaning company. A Paid Working interview is part hiring process. This process can 4 or more hours. Please free your schedule up.

Please apply today If you are from a Trade or other service field with high call volume and computer output to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Candidates with have 3 years plus working in a Trade Field (Plumbing, HVAC, Drain Cleaning, Electrical, Construction, etc

***Resume are required to apply for this job to be considered for this job. Must have 3 years of experience in this job role.

Responsibilities:

Handle customer inquiries and complaints
Update customers about their service
Dispatch techs to services calls throughout their day all day long.
Provide information about the products and services
Troubleshoot and resolve communication issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Use House Call Pro software to create tickets for jobs
Excellent computer and organizational skill

Qualifications:

Previous experience in Dispatching in the Trade Field, customer service, sales, or other related fields
Ability to build rapport with clients
Able to handle heavy call volume
Ability to prioritize and multitask
Excellent Organizing skills.
Will have 4 years of Dispatching technician in a high volume customer service field
Will have excellent phone skills dealing with the public
Positive and professional demeanor
Excellent written and verbal communication skills
Advance Computer, internet and typing skills
Will be able to leads the tech through their work
Will have the ability to up sell service call.

Hours 7 am to 5 pm, Monday though Friday. ***Resume, and job history and references are required to apply.

Company Description

A resume is required to apply.

Company Description

A resume is required to apply.

Apply

Vacancy posted 1 day ago

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