LICENSED PHARMACY TECHNICIAN - CARE COORDINATOR

Job Description

Job Description

LICENSED PHARMACY TECHNICIAN – CARE COORDINATOR

Put your Pharmacy Technician license to work helping patients access the medications they need. Join a patient-focused team where your communication, coordination, and pharmacy expertise can make an impact every day.

LOCATION

The Colony, TX | Onsite

COMPENSATION & SCHEDULE

• Earn $22–$24 per hour.

• Work Monday–Friday, 10:00 a.m.–7:00 p.m. CST; complete the first two weeks of training from 9:00 a.m.–6:00 p.m.

ROLE IMPACT

Support members participating in a Prescription Optimization Program by helping them access essential medications efficiently and affordably. Serve as a key connection between patients, healthcare providers, pharmacies, and pharmaceutical assistance programs. Help improve medication access outcomes by delivering accurate, compassionate, and responsive member support.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for members who need prescription medication support or patient assistance.

• Coordinate with prescribers, pharmacies, and patient assistance programs to obtain medication approvals and support timely prescription fulfillment.

• Manage inbound and outbound member communications while following program requirements and patient privacy standards.

• Track and document member interactions, medication assistance activities, and follow-up actions through resolution.

• Collaborate with internal teams to resolve member needs and deliver a high-quality patient and member experience.

LICENSES & CERTIFICATIONS

• Maintain an active Pharmacy Technician License or Pharmacy Technician Certification valid in at least one state.

• Bring 1+ years of call center experience within healthcare, pharmacy, or member support.

• Demonstrate strong communication, customer service, organization, multitasking, and attention to detail in a fast-paced environment.

CLINICAL SKILL SET

• Coordinate prescription and medication access support.

• Navigate patient assistance and prescription optimization programs.

• Communicate with patients, prescribers, pharmacies, and pharmaceutical assistance partners.

• Document member interactions and follow-up activities accurately.

• Maintain patient privacy and program compliance standards.

CORE TOOLS & SYSTEMS

• Microsoft Word

• Microsoft Excel

• Salesforce or similar CRM platforms

PREFERRED SKILLS

• Demonstrate compassion and professionalism when supporting members with medication access needs.

• Resolve member questions through effective follow-up and cross-functional coordination.

• Prioritize multiple member cases while maintaining accuracy and service quality.

LEGAL NOTICE

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