Tenant Service Coordinator

Job Description

Job Description

We are looking for a Tenant Service Coordinator to support daily operations at a Class A commercial property. This on-site role serves as a key point of contact for tenants, vendors, and internal stakeholders, helping maintain a well-organized and responsive property environment. The ideal candidate brings strong administrative experience, excellent customer service instincts, and the ability to keep multiple operational priorities organized and moving forward.

Responsibilities:
• Serve as a central contact for tenant questions, service needs, and routine communications, ensuring timely and effective follow-up.
• Coordinate maintenance requests, track work orders, and help oversee move-in and move-out activity to support smooth building operations.
• Schedule and communicate with vendors for services, inspections, and site access while confirming required documentation is current.
• Maintain certificates of insurance and assist with compliance-related records tied to contractors, tenants, and building activities.
• Support operational readiness by helping organize emergency procedures and assisting with day-to-day property administration.
• Prepare and process invoices, monitor payment-related items, and assist with collections follow-up and financial documentation.
• Contribute to regular reporting by updating lease information, rent rolls, reconciliations, and budget-related records.
• Provide administrative support for lease files, property documents, incoming calls, and front-office coordination as needed.• At least 3 years of experience in an administrative, property management, or related support role.
• Prior exposure to commercial real estate operations is required, with Class A property experience strongly preferred.
• Demonstrated ability to deliver high-quality customer service and communicate effectively with tenants, vendors, and internal teams.
• Strong organizational skills with the ability to manage multiple tasks, maintain accurate records, and follow through on deadlines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience handling vendor coordination, invoices, and property-related documentation in an office setting.
• Strong attention to detail, sound judgment, and the ability to resolve issues calmly and efficiently.