Manager, Client Success, Systems & Performance

* 5–8+ years in MSP operations, client engagement leadership, or SaaS platform governance* Proven track record driving **larger company adoption of technology platforms*** Experience with ScalePad Lifecycle Manager (LMX)* Experience building **reporting frameworks and performance analytics*** Demonstrated ability to lead **cross-company initiatives without direct authority*** Strong executive communication and presentation skills* Strong project management and organization skills* Compensation to be $90,000 to 120,000 Dependent on Experience* Strong understanding of PSA, RMM, and ScalePad solutions* Experience with Monday.com or similar project management tools* Hands-on experience and understanding of **CES, CSAT, and NPS programs*** Background in private equity-backed or multi-tenancy organizations* Experience with systems integration and automation design* Strategic and systems thinker* Highly organized with strong program management discipline* Data-driven and analytically rigorous* Outcome-oriented with a bias for execution* Strong executive presence and communication skills* Effective at driving change and influencing without authority* Collaborative, decisive, and accountable* **Retention and Net Revenue Growth*** **Operational consistency across OpCos*** **A differentiated, data-driven client experience**At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies.Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Learn more here: #J-18808-Ljbffr New Charter Technologies, Llc