Partner Operations Analyst

Job Description

Job Description

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"

• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We're looking for a Partner Operations Analyst to join our Partner Operations team. This role will own data infrastructure, reporting, and analytics that power partner performance visibility, deal tracking, and enablement across our partner ecosystem. This is a highly analytical, data-engineering-adjacent role — you'll be building and maintaining the pipelines, dashboards, and data models that partner leadership and cross-functional stakeholders rely on daily.

In this role, you will also be responsible for:

• Design, build, and maintain Sigma dashboards for partner performance, deal pipeline, tier compliance, and payout tracking

• Own data modeling and querying against Snowflake to support partner analytics, attribution, and reporting needs

• Build and maintain data pipelines connecting Salesforce, PRM (Allbound), and Snowflake to ensure clean, consistent, and timely partner data

• Manage and maintain the partner portal/PRM platform — user provisioning, content updates, tier/permission logic, and adoption tracking

• Monitor partner health metrics, tier status, and compliance; flag anomalies and data quality issues proactively

• Manage partner deal/referral pipeline data integrity — ensure CRM records are accurate, deduplicated, and properly attributed

• Partner with BT/Data Engineering on schema design, ETL improvements, and automation of recurring reporting workflows

• Build and maintain Workato recipes/automations to reduce manual reporting and data-reconciliation work

• Document data definitions, metrics logic, and reporting processes for the broader Partner Ops function

• Support ad hoc data requests and deep-dive analyses for partner leadership and executive reporting

Requirements Qualifications / Experience / Technical Skills

• 3–5 years of experience in partner operations, revenue operations, sales operations, or a data/analytics role within a SaaS environment.

• Strong SQL skills and hands-on experience with Snowflake (or similar cloud data warehouse)

• Experience building dashboards/reports in Sigma (or comparable BI tools — Tableau, Looker, Power BI)

• Familiarity with Salesforce data model; hands-on experience managing a partner portal/PRM platform (Allbound or similar)

• Comfort with data pipeline/ETL concepts and hands-on experience with automation platforms (Workato or similar)

• Basic sales operations experience — territory/quota data, pipeline hygiene, CRM administration, reporting cadences

• Strong analytical rigor and attention to data accuracy/integrity

• Ability to document processes and data logic clearly for non-technical stakeholders

• Self-starter comfortable building process and reporting infrastructure from the ground up

• Experience at a high-growth B2B SaaS startup strongly preferred

Soft Skills / Personal Characteristics

• You care deeply — We take pride in our work and aim to create meaningful impact for our customers and teammates. We pay attention to the details, think ahead, and hold ourselves to a high bar. Excellence isn't optional — it's part of who we are.

• No task is beneath us — We do what needs to be done. Titles and ego never outweigh team success.

• We communicate clearly and respectfully — Clarity is kindness. We are direct, open, and timely in our communication. We say what we mean, listen thoughtfully, and ensure no one is left guessing.

• We stay curious and keep improving — We challenge assumptions, explore new ideas, and continuously look for better ways to operate. Growth requires curiosity, courage, and a willingness to evolve.

• We act with integrity — Trust is earned over time and can be lost in a moment. We do what is right — even when it's inconvenient or difficult. Integrity guides every decision we make.

• We are committed to impact — Great results require ownership and dedication. We step up when it matters, support one another, and stay focused on delivering meaningful outcomes for our customers and team.

(REQ ID: 2787)