Resident Service Coordinator

Part-time Resident Service Coordinator

Arbor Management, LLC has an immediate opening for an upbeat and energetic Part-time Resident Service Coordinator. This position will split their time between our Penns Crossing location in Reading, PA and our Villas at Red Hill in nearby Red Hill, PA. Arbor Management, LLC is a residential property management company headquartered in Wilmington, Delaware and owned by an experienced owner/developer of multi-family housing, Leon N. Weiner & Associates, Inc. Arbor manages over 70 multi-family properties, with over 5,800 apartment units for LNWA and our partners. These projects range in size from small properties under 50 units to large complexes of over 200 units.

The Resident Service Coordinator is responsible in ensuring that the needs of the residents are met by providing them with assistance and access to the required agencies and services in the community. They will provide informal counseling, referral program, plan educational programs, coordinate volunteer opportunities, link with outside service agencies and negotiate affordable services as needed. The service coordinator also educates residents on services, develops contacts with service providers and agencies for resident referrals and monitors provision of services. They work in conjunction with the manager(s) and other management staff of the property to empower residents to remain independent and self – reliant as possible. In addition, the service coordinator must have an I can do attitude, promote teamwork and positivity.

Duties and Responsibilities Include:

• Refer residents for emergency needs ie, rental assistance, food, medical, transportation
• Establish and maintain positive relationships with coworker, residents, and community agencies
• Promote wellness activities for all residents
• Provide educational opportunities
• Educate residents, families, and staff on available community resources
• Work as a team with property manager and other property staff
• Distribute yearly resident survey
• Maintain individual files on residents which may contain intake information, referral history, service provider history
• Maintain resident confidentiality
• Provide referrals to state, local and community agencies to alleviate resident need
• Assist with the bi-monthly newsletter
• Empower residents to meet their own needs through education and training

Qualifications:

• Background or education in social work, human services, or public health
• Excellent communication skills, both oral and written.
• Ability to maintain confidentiality
• Experience with community organizing
• Sensitivity and ability to relate to people from diverse lifestyles and cultures
• Good organization
• Strong interpersonal communication skills
• Team player
• Works well with others and independently
• Knowledge of eligibility for federal and state entitlement programs
• Experience in planning community events and activities
• Knowledge of community resources
• Conflict resolution/Problem solving skills

Equal Opportunity Employer, including Disability/Vets. For fastest consideration please apply through this posting. Relocation is not available for this position. This is a non-smoking environment. Job Type: Part-time Pay: $36,000.00 per year Expected hours: 28 per week Work Location: In person Salary: $36,000 a year Employment Type: Part-time