Product Manager, Checkout & Post-Purchase

Job Description

Job Description

Position Overview 

The Product Manager at Tuckernuck owns the end-to-end checkout and post-purchase experience, including checkout flow, payments, order management, returns, exchanges, and order tracking. This role is responsible for delivering a seamless, reliable, and conversion-optimized experience from cart through post-delivery.

They lead initiatives from discovery through launch and ongoing optimization, ensuring that critical transactional experiences are intuitive, performant, and aligned with both customer expectations and business goals.

A successful Product Manager is motivated by the intersection of business, technology, and user experience, and is equally comfortable shaping strategy as they are diving into the operational and technical details required to deliver high-quality digital experiences.

Core Responsibilities

• Own and evolve the checkout and post-purchase product roadmap, including checkout flow, payments, order management, returns, exchanges, and tracking
• Lead roadmap planning, prioritization, and execution of initiatives that improve conversion, payment success rates, and post-purchase customer satisfaction
• Identify friction points across the checkout funnel and post-purchase journey, and drive solutions that reduce drop-off and improve overall experience
• Manage features end-to-end from intake through launch, including defining requirements, identifying dependencies, and ensuring thorough QA/testing
• Partner closely with Engineering, CX, Operations, Logistics, and Finance to ensure seamless execution of order lifecycle experiences
• Act as the customer advocate by leveraging data, user feedback, and support insights to inform prioritization and continuous improvements
• Monitor and analyze key performance metrics such as checkout conversion, payment authorization rates, refund/return rates, and order issue trends
• Serve as a critical escalation point for checkout and order-related issues, ensuring timely resolution and clear communication across teams
• Evaluate, onboard, and manage third-party vendors and tools related to payments, fraud, order management, and returns/exchanges

Minimum Qualifications 

• 3-5 years of product management experience.

Knowledge/Skills/Abilities  

• Demonstrated history in managing complex projects, with an acute attention to quality.

• Detail-oriented, deadline-driven, and well versed in technical project management and iterative a/b testing.
• Strong customer obsession: you enjoy obsessing over getting the customer experience right.
• Proven track record of successful program deployments with quantifiable results where you operated in a leadership role.
• Working knowledge of current web development languages- (JavaScript, HTML and CSS)
• Familiarity with PCI & web accessibility principles, practices, and testing
• Passionate about technology and actively look at emerging trends that can enhance the experiences will deliver in the future
• Experience guiding cross-functional teams, with the ability to interact with stakeholders at all seniority levels.
• Must have strong communication skills.
• Must be able to grow and cultivate strong working relationships with key vendors in order to help scale the business.
• Ability to combine an analytical mindset, creativity, and an entrepreneurial drive to identify opportunities, develop solutions, and implement them effectively.
• Be an active team player and believe that “no task is too small” for the benefit of the greater good.

Compensation 

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $105,000-$135,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks. 

Tuckernuck Core Values The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

• Teamwork Makes the Dream Work
• Find the Fun
• Stay Authentic
• Respect
• Entrepreneurial Spirit
• Start Strong & Finish Strong
• Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.