Shipping & Fulfillment Coordinator

Ditto is seeking a Shipping & Fulfillment Coordinator who would be responsible for the accurate and timely receiving, inventory management, fulfillment, packaging, and shipment of customer orders and products. This role helps maintain quality standards, meet service-level agreements (SLAs), and support an organized and efficient production and warehouse environment. Shipping: Prepare items for shipment against Orders/Tickets, ensuring accurate quantities and destinations. Inspect Orders/Tickets for adherence to shipping requirements and record any quantity or recipient discrepancies. Prepare shipments for postal or commercial transportation by selecting appropriate shipping materials, packing items securely, and following the requirements defined on the Ticket. Ensure timely processing of assigned Ditto jobs in accordance with defined SLAs. Maintain timely and accurate shipping records. Sort, count, package, label, and log inventory designated for shipping. Conduct quality-control checks on packaged and printed materials to ensure adherence to shipping guidelines. Re-box items that have been packaged inappropriately. Trace lost shipments, assist with carrier claims, and provide proof-of-delivery documentation upon request. Communicate with the Order Owner regarding orders requiring special shipping considerations. Monitor shipping methods and materials to identify opportunities for cost savings and increased efficiency. Manage shipping-material usage and inventory, submitting reorder requests as needed. Receiving & Inventory: Monitor Door 2 and the loading dock bell/Ring, responding promptly to FedEx, UPS, and other deliveries. Update Receiving orders and follow all instructions related to deliveries, inventory, and warehouse management. Promptly update the Order status to notify the Order Owner that the package has been received. Inspect received packages for in-transit damage and verify the contents for accuracy. Pick, count, assemble, package, and label customer orders according to job tickets and fulfillment instructions. Verify product versions, quantities, packaging requirements, and shipping destinations before orders are released. Complete kit assembly, product bundling, special packaging, and other fulfillment activities as assigned. Accurately record inventory used and update applicable order and inventory information in DASH. Report inventory shortages, damaged products, quantity discrepancies, or unclear instructions to the appropriate Order Owner or manager. Perform quality-control checks to ensure completed orders meet Ditto’s standards and customer requirements. Maintain organized fulfillment work areas and ensure supplies and materials are properly stored and readily available. General: Maintain organized, clean, and safe Shipping, Quick-Pick, and Client Warehouse areas, ensuring all locations are properly maintained. Follow established department policies and procedures and communicate through appropriate channels, including Order comments and statuses. Perform other job-related duties as assigned. Escalate shipping delays, inventory shortages, damaged shipments, receiving discrepancies, and carrier- related issues to the appropriate Order Owner or manager. Qualifications/Skills Experience with shipping, fulfillment, warehouse, logistics, or inventory management preferred. Intermediate computer skills, including Microsoft Outlook, Teams, Excel, and web-based systems. Ability to prioritize multiple tasks in a fast-paced environment. Experience with or ability to learn shipping software, including FedEx Ship Manager, FedEx InSight, UPS Quantum View, UPS WorldShip, and Ditto’s internal and board tools. Excellent communication and organizational skills. Exceptional attention to detail. Ability to work independently. Team-oriented with strong problem-solving abilities. Flexibility and ability to manage changing priorities. Ability to stand for extended periods and lift up to 75 pounds, with or without reasonable accommodation. Apply Today! Click the button below to submit your resume and explain why you would be a good fit for Ditto. A trusted partner for your print, promotion, and branded merchandise solutions! #J-18808-Ljbffr Ditto HQ