Customer Service Representative

Customer Service Representative Location: Bessemer, AL (Onsite) Job Type: Contract Schedule: Sunday–Thursday, 11:00 AM–8:00 PM Max Pay Rate: $18.50 About the Role We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while delivering excellent service. What You’ll Do Assist customers and business partners by phone and email Handle customer complaints calmly and professionally Diagnose, assess, and resolve customer issues Monitor delivery routes and progress Scan haul-away pods and verify stamps Process delivery order changes and cancellations Manage multiple priorities while maintaining accuracy and follow-through Communicate effectively with customers, drivers, and business partners What You’ll Need Required: Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint Strong customer service and communication skills Ability to multitask and stay organized Strong problem-solving skills Ability to work effectively in a fast-paced environment Preferred: High school diploma or equivalent 1+ year of related customer service experience Previous call center experience Experience in delivery, transportation, or logistics Ability to remain calm under pressure and provide effective solutions Schedule Sunday–Thursday | 11:00 AM–8:00 PM “ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!" #J-18808-Ljbffr ER Associates, Inc.