Field Service Engineer II - Chromatography

Field Service Engineer II position supporting installation, maintenance, and repair of chromatography and trace elemental analysis instruments across a multi-state territory in the Midwest. The role involves direct customer engagement, technical troubleshooting, and preventative maintenance for ICP-OES, ICP-MS, IC, and HPLC systems.

Responsibilities

• Install, maintain, troubleshoot, and repair ICP-OES, ICP-MS, Ion Chromatography, and HPLC instrumentation systems
• Diagnose complex electrical, mechanical, fluidic, vacuum, and software-related instrument issues
• Perform preventative maintenance, system qualification, upgrades, and field service activities following established procedures
• Document service activities, troubleshooting findings, and repairs using company service management systems
• Provide technical support to customers and partner with internal teams to resolve complex issues

Requirements

• Bachelor's degree in Chemistry, Engineering, Electronics, Physics, or related scientific/technical field
• 2+ years hands-on experience installing, maintaining, troubleshooting complex analytical or electromechanical equipment
• Strong electrical, mechanical, and system-level troubleshooting skills
• Experience with chromatography, elemental analysis, or laboratory instrumentation strongly preferred
• Prior experience supporting ICP-OES, ICP-MS, IC, HPLC or comparable instruments highly desirable
• Ability to work independently across geographically dispersed territory with 50–75% travel requirement