MGR REGIONAL OPERATIONS

Job Description

Job Description

The Regional Operations Manager (ROM) manages the Branch Managers by providing coaching, training and direction to ensure branch sales, customer service, profitability and asset management goals are met. Responsibilities include assisting in the hiring, training, performance management including annual performance and midyear evaluations and corrective actions. Ensures all company policies, safety standards, and procedures related to employees and operations are followed.

Why work with us?

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position Responsibilities may include:

• Ensure all branches and employees are following all procedures, policies, safety standards and work instructions.
• Resolve customer issues, complaints and transactions when necessary.
• Assist in the planning of forecasting service and TK sales, ensuring adequate technical support, project management and overall job validation has been completed.
• Resolve operations issues or concerns by communicating with SOM, COO and President where appropriate.
• Ensure account sales are monitored and accounts are being worked via Build Ops.
• Review branch P&L’s and provide guidance and direction to help deficient areas get back on track.
• Work with Region Management and COO to enable Region to achieve overall sales goals.
• Provide Senior Operations Manager (SOM) any requested branch specific information /reports and provide vital information in a timely manner.
• Lead Sales and Operations teams by enabling growth in service and repair, complex turnkey, building automation and energy solution projects.
• Work with HR Business Partner to proactively develop the branches’ staffing/talent pipelines including actively networking and participating in the Branch Manager Training program (BMT) to ensure adequate office and field personnel are in the branch at all times.
• Ensure that all employees receive sufficient training for their roles and coordinate with corporate office, HR and company trainers to ensure training goals and requirements are continuously met.
• Liaise with corporate real estate and operations for branch openings, closings, relocations and layout planning including conducting real estate building and location evaluations.
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope:

• Ensures work is aligned with the COO’s expectations, goals, and vision
• Accountable for implementation of policies, processes, and procedures for short-term results
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/COO
• Works on difficult to moderately complex issues and projects
• Provides guidance and training to subordinates

Knowledge & Skills:

• Excellent verbal and written communication skills
• Ability to multitask
• Ability to exercise good judgment
• Product Knowledge and understanding of HVAC industry
• Strong leadership and management skill
• Excellent computer knowledge including Build Ops and Microsoft Office
• General knowledge of HVAC wholesale experience
• Knowledge of warehousing, inventory and facility lease agreement
• Strong knowledge of sales P&L’s
• Ability to apply good judgement, strong work ethics and integrity on the job

Experience:

• 10+ years of branch or sales operations experience.
• 8+ years of progressive people management experience.

Education/Certification: 4 Year degree or equivalent

People Management: Yes

Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: COO of Daikin TMI Holdings, LLC.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.