General Manager

General Manager

Club Pilates | Indian Trail, NC

Who We Are

Club Pilates is the nation's largest Pilates brand, delivering more than eight million workouts each year through premium Reformer-based group fitness. Since opening our first studio in San Diego in 2007, we've helped hundreds of thousands of members build stronger, healthier lives through world-class instruction and an exceptional member experience.

At Club Pilates Indian Trail, we aren't looking for someone to simply manage a studio. We're looking for someone to run a business.

The Opportunity

We're seeking a high-performing General Manager who leads with extreme ownership and treats the studio as if it's their own.

You'll be responsible for driving revenue, developing people, delivering an outstanding member experience, and creating a culture of accountability. Success in this role comes from balancing leadership, sales, operations, and community engagement every single day.

If you enjoy building teams, coaching people to exceed goals, and winning through execution, we'd love to meet you.

What You'll Own

Revenue Growth

• Drive monthly sales goals through memberships, retail, private training, and specialty programs.

• Coach and develop the sales team to consistently convert leads into long-term members.

• Monitor KPIs daily and adjust strategies to exceed studio goals.

• Own member retention through exceptional service and relationship building.

Leadership

• Recruit, hire, onboard, coach, and develop a high-performing team.

• Lead by example with professionalism, accountability, and urgency.

• Create a positive, high-performance culture where expectations are clear and results matter.

• Conduct regular coaching conversations and performance reviews.

Operations

• Oversee all daily studio operations.

• Manage scheduling, payroll support, inventory, retail merchandising, and vendor relationships.

• Maintain accurate reporting through ClubReady and other business systems.

• Ensure the studio consistently delivers a clean, organized, premium environment.

Community & Marketing

• Build relationships with local businesses and community organizations.

• Execute grassroots marketing initiatives and networking events.

• Partner with the marketing team to generate quality leads.

• Represent Club Pilates professionally throughout the community.

What We're Looking For

You thrive in this role if you:

• Take complete ownership of results.

• Love coaching people and building strong teams.

• Have a proven track record of exceeding sales goals.

• Know how to motivate a team without constant supervision.

• Can balance multiple priorities while maintaining attention to detail.

• Are energized by fast-paced environments and solving problems.

• Lead with integrity, professionalism, and accountability.

Preferred Experience

• 3+ years of management experience leading teams

• 3+ years of consultative or retail sales experience

• Experience managing KPIs, budgets, and business performance

• Retail, fitness, hospitality, membership, luxury service, or multi-unit experience preferred

• Experience hiring, coaching, and developing employees

• Comfortable using CRM and business reporting software

• Strong communication and organizational skills

Pilates or fitness industry experience is a plus, but it is not required . We hire exceptional leaders and teach the business.

Compensation & Benefits

• Competitive base salary

• Monthly commission opportunities

• Performance bonuses

• Target earnings of $60,000-$65,000 annually

• Paid training

• Complimentary Club Pilates membership

• Significant advancement opportunities within a growing organization

Success Looks Like

Within your first year, you'll have:

• Built a highly engaged, accountable team.

• Consistently achieved or exceeded monthly revenue goals.

• Grown memberships while maintaining strong retention.

• Created an exceptional member experience that keeps members coming back.

• Become the trusted leader of one of the top-performing studios in the market.