Customer Service Specialist

Onsite Customer Service Representative - Interview Today! Start In August! Location: 1440 Goodyear Dr El Paso TX 79936 Employment Type: Full-time, $17/hr Supporting: Financial Services About Us We're the largest minority‑owned CX provider, delivering digital‑first, people‑centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Job Overview You're a natural problem‑solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail‑oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make An Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow‑up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience Requirements High school diploma or GED 6 months of customer service or sales experience preferred For Internal Candidates Must not be on any corrective action or performance plans Must have held your current position for 6 months Must have relevant industry/program experience Location Note We're currently hiring for this position in El Paso, Texas. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. Benefits Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs designed to support career growth and advancement Professional and personal development through open‑access courses via Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Monthly MLBA activities and employee engagement events Monthly birthday celebrations and employee appreciation days Company spirit week activities Local restaurant discount partnership with Peter Piper Pizza Dedicated mother’s room Relaxation lounge with comfortable seating and TV access Alorica Café with fresh ready‑to‑go meals Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Equal Opportunity Employer – Veterans/Disabled Equal Opportunity Employer – Veterans/Disabled DISCLAIMER The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #J-18808-Ljbffr