Field Service Technician

Job Description

Job Description

Description:

About the Role

The ideal candidate is a sharp, resourceful technician who can effectively troubleshoot and repair equipment in the field without direct oversight. You will represent and uphold the reputation of Network Controls on service calls at schools, hospitals, factories, and commercial sites—troubleshooting cameras, access control, and network infrastructure, then getting systems back online quickly and correctly.

What You’ll Do

· Troubleshoot IP cameras (Axis, Hanwha, Avigilon, Ubiquiti, and others): identify PoE issues, VLAN misconfigurations, and failed hardware.

· Troubleshoot access control systems (Brivo, Paxton, S2, RS2, Avigilon, Genetec, Kaba, Kantech): diagnose power/fuse problems, binding pressure, programming errors, and faulty strikes or maglocks.

· Work directly with customer IT departments to isolate network and infrastructure issues.

· Test and repair structured cabling: identify bad terminations, incorrect patch-panel mappings, and use cable testers (LinkRunner or equivalent) to verify runs.

· When service calls are light, support project teams on larger commercial and new-construction jobs: pulling and terminating CAT6 and fiber, installing access control hardware, drilling pathways, cutting in door strikes, installing maglocks, and hanging cameras inside and outside.

Schedule & Benefits

· 4-day workweek with 10-hour shifts (overtime available as needed).

· Weekly pay.

· Health, dental, vision, disability, and voluntary life insurance.

· 401(k) with company match up to 4% upon eligibility.

· PTO and paid holidays.

· Paid training and certification opportunities.

· Company vehicle provided for service calls.

About Network Controls

Network Controls & Electric, LLC designs, installs, and maintains communication networks, physical security, and low-voltage systems for commercial clients throughout the Southeast. We do not do residential work. Our projects span schools, hospitals, manufacturing facilities, and new construction. We get the job done right, on time, and with no hassle—and we build our team from the ground up.

Equal Opportunity Employer | Pre-employment background check and drug screening required

Requirements:

What You Need

· Ability to think critically in real time, research solutions in the field, and make sound decisions based on equipment limitations and customer needs.

· Strong working knowledge of at least one major access control platform (Brivo, Paxton, S2, RS2, Avigilon, Genetec, Kaba, or Kantech).

· Experience with IP cameras and basic networking: PoE, VLANs, IP addressing, and subnetting.

· Proficient with cable testers and diagnosing physical layer issues.

· Good written and verbal communication—you can explain technical problems to IT staff and non-technical customers clearly.

· Valid driver’s license and acceptable driving record.

· Able to lift 50 lbs, climb ladders, and work in commercial environments (schools, hospitals, factories).

· Previous lift and bucket-truck experience is a plus; we will train and certify the right candidate through our company.