Desktop Support Specialist

Title: Desktop support

Location: Seattle, WA

Role Overvie

wResponsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure. The role ensures high availability, performance, and reliability across Production, DR, and Non-Production environments

.
Key Responsibiliti

esInfrastructure Monitoring & Operatio

• nsMonitor 1200+ servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web serve
• rsOversee PB-scale storage systems (Quantum, Isilon, NAS, SA
• N)Monitor 1200+ network devices including switches, routers, firewalls, VPNs, WAPs, and ISP circui
• tsHandle incidents and service requests related to infrastructure and too

lsIncident & Event Manageme

• ntPerform L1/L2 triage for alerts, incidents, and outag
• esEnsure timely resolution and escalation as per SL
• AsCorrelate alerts across tools to identify root caus

esApplication & Service Monitori

• ngMonitor 50+ applications across environments (Prod, DR, UAT, De
• v)Track service health and dependencies (web, middleware, backen

d)Capacity & Performance Manageme

• ntMonitor utilization trends across compute, storage, and netwo
• rkIdentify bottlenecks and recommend optimizatio

nsChange & Release Suppo

• rtSupport deployments, patching, and maintenan
• ceValidate system health before and after chang

esDisaster Recovery & Resilien

• ceSupport DR readiness and failover validati
• onParticipate in DR dril

lsReporting & Documentati

• onMaintain dashboards, runbooks, and repor
• tsProvide daily/weekly health and SLA updat

es
Required Ski

llsTechnical Ski

• llsWindows & Linux server administration (L1 / L1
• .5)Virtualization: VMware, Nuta
• nixStorage: SAN/NAS, Isilon, Quantum (PB-sca
• le)Networking: TCP/IP, DNS, VPN, Firewalls, Load Balancers (
• F5)Monitoring tools: New Relic, Splunk, Nagios, Zabbix, Dynatrace, S
• COMITSM tools: ServiceNow (preferr
• ed)Backup tools: Rub

rikOperational Ski

• llsStrong incident management in 24x7 environme
• ntsTroubleshooting and analytical ski
• llsAbility to correlate infra, network, and application iss
• uesStrong communication and coordinat
• ionAbility to work under press
• ureDocumentation and reporting ski

lls
Preferred Qualificat

• ionsITIL Foundation Certifica
• tionExperience in large enterprise or MSP environm
• entsExposure to AWS/Azure (prefer

red)
Deliver

• ablesProcess
• flowsKnowledge transfer and ment
• oringContribution to project deliver
• ablesData conversion and mainte
• nanceIndustry best practices and innovative solu
• tionsTechnical configuration and development su
• pportActive participation in team activ
• itiesOther duties as ass