ROOM ATTENDANT

Room Attendant

TRU by Hilton- Austin TX - Austin, TX 78705

Overview

Position Type Full Time Job Shift Any

Description

Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.

Changes sheets, makes beds and vacuums in both stay-over and check out guest rooms.

Dusts entire guest room including tables, nightstands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms.

Cleans all mirrors.

Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to the supervisor.

Reports needed repairs of unsafe conditions to the supervisor.

Responds to requests from guests, supervisors or management in a timely and efficient manner.

Maintains linen cart and supplies neat and organized to department standards.

Maintains the security of equipment, keys, and supplies issued each day.

Reports lost and found articles to the supervisor.

Replaces light bulbs

Transports trash and waste to disposal area.

Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.

Cleans rooms in accordance to the specific brand and company minutes per room standard

Follows procedures for team cleaning and self-inspecting program.

Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.

Keeps maid station clean and organized, and makes rollaway beds.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Qualifications

Knowledge, Skills & Abilities

• Strong attention to detail and cleanliness.
• Excellent time management and organizational skills.
• Positive attitude with a commitment to guest satisfaction.
• Ability to follow brand standards and hotel procedures.
• Ability to safely use cleaning chemicals and equipment.
• Ability to maintain confidentiality and professionalism.
• Basic understanding of workplace safety practices.

Physical Requirements

• Ability to stand and walk for 8+ hours per shift.
• Frequently bend, kneel, stoop, reach, and twist.
• Lift and carry up to 35 pounds regularly and up to 50 pounds occasionally.
• Perform repetitive motions throughout the workday.
• Work in a fast-paced environment while meeting productivity standards.