Licensed Insurance Customer Service Representative
COUNTRY Financial - Mike Rogala Agency
Job Description
Job Description
At the Mike Rogala Agency with COUNTRY Financial, we believe that insurance is about more than just policies—it is about people. Located in the heart of Frankfort, Illinois, our agency is a place where neighbors help neighbors protect what matters most. We are looking for a dedicated and friendly Licensed Insurance Customer Service Representative to join our close-knit team. When you walk through our doors, you will find a workspace built on support, encouragement, and a genuine desire to see our clients succeed. You won’t just be answering phones or filing paperwork; you will be the helpful face and voice our clients rely on when they have questions or need a hand. We take pride in our ability to listen, understand, and provide meaningful solutions that bring our clients true peace of mind. If you enjoy building relationships, thrive in a positive environment, and want to make a tangible difference in our local community, we would be thrilled to meet you and explore how we can grow together.
Responsibilities
Respond to client inquiries with warmth, ensuring every person feels heard and supported.
Process policy endorsements and address billing questions to keep our clients' lives running smoothly.
Collaborate with the agent to identify new protection opportunities that provide true value to our existing clients.
Document client interactions accurately within our internal systems to maintain a seamless service history.
Assist in organizing local agency events that celebrate our connections within the Frankfort community.
Resolve service concerns promptly, turning potential frustrations into positive experiences.
Requirements
Active Illinois Property and Casualty insurance license.
Active Illinois Life and Health insurance license.
Strong command of Microsoft Office Suite and agency management software.
Clear and friendly verbal communication skills.
Attention to detail when processing policy changes and documentation.
Benefits
Flexible Schedule###Career Growth Opportunities###Mon -Fri Schedule###
- ...Financial Mike Rogala Agency, we believe that insurance is more than just a policy—it is a promise of... ...interaction matters, and we are looking for a friendly, licensed professional to join our team as a Customer Service Representative. We have built our reputation on trust and a...SuggestedWork at officeFlexible hours
- ...Rogala Agency with COUNTRY Financial, we believe that insurance is about far more than just paperwork; it is about... ...collective success. We are currently looking for a Licensed Insurance Customer Service Representative who wants to do more than just complete tasks—you want...SuggestedWork at officeLocal areaFlexible hours
COUNTRY Financial - Mike Rogala Agency
Frankfort, IL1 day ago - ...Rogala Agency with COUNTRY Financial, we believe that insurance is about more than just policies—it is about people.... ...most. We are looking for a dedicated and friendly Licensed Insurance Customer Service Representative to join our close-knit team. When you walk through our...SuggestedWork at officeLocal areaFlexible hours
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