Building Manager

Building Manager (Live in Position)

Program: Willow Tree Residence

Salary Range: $53,000-$66,500 per year

Willow Tree Residence is a 130-unit congregate care supportive housing program located in East Midtown Manhattan. The facility is unique in that it is co-located with a women's shelter that occupies the first 6 floors of a 21-story building and offers a street facing Article 28 clinic on the first floor dedicated to providing primary and behavioral health care services. Willow Tree provides 79 permanent, supportive housing units for chronically homeless single adults and/or adult families with a serious mental illness [SMI], a substance use disorder [SUD], or those who may have a co-occurring SMI and SUD. Candidates are referred through the Department of Homeless services [DHS]; however, the facility is funded by DOHMH. The remaining 51 units are "fair market" and reserved for low-income tenants, referred from the local community.

Overall Responsibilities

This position reports to the Program Director and receives support from the Assistant Director and/or Director of Facilities. With latitude for independent action and decision making, the Building Manager is responsible for hands-on involvement with and direction of the custodial staff in performing all cleaning, repair and maintenance work in the building interior and, as needed, the exterior. Building Manager must ensure that all building equipment is functioning properly to provide a safe, clean, sanitary and code compliant facility for clients and staff; they should also coordinate the performance and completion of any capital improvement projects with the appropriate staff.

Essential Duties and Responsibilities

The essential duties of the Building Manager include, but are not limited to, the following activities:

• Supervises, directs, trains, and works with the custodial staff and facilities team members to perform daily tasks in response to work requests from staff and clients
• Provides on-site training to custodial staff to enable them to properly perform the myriad of work to be completed
• Responsible for handling small repairs in tenant units.
• Ensure that staff maintains clean and orderly conditions on the exterior of the building
• Coordinates completion of all the work to be done in the facility in anticipation of thorough inspections from Program Director, and NYC agencies (DOB, FDNY, HPD, etc)
• Responsible for turning over units in a timely manner for re-rental after vacancy.
• Oversee the proper functioning of the building's boiler, ensuring that any needed repairs are completed as quickly as possible and that all inspections are performed and recorded
• Understands the maintenance contracts that have been put in place for building systems, calling appropriate outside vendors when emergencies occur, especially plumbing and electrical.
• Ensures that any repair work being done by outside contractors is monitored and inspected prior to the work being accepted and processed for payment
• Prepares requisitions for supplies and equipment and maintains an adequate inventory so staff can have the needed goods and materials to perform the requested work.
• Routinely checks all areas of the facility to prevent the issuance of any violations by staff from any city or state agencies
• Completes corrective action plans for all building/maintenance inspection citations issued against the facility
• Puts in place and enforces cleaning and trash separation and removal schedule, including compost collection.
• Available to respond to emergencies on a 24/7/365 basis, including after normal work hours, weekends, and holidays
• While performing the duties of this position, the Building Manager must be able to walk between the fourteen floors of the facility to meet building needs. The Building Manager also walks the exterior of the facility to ensure that a proper appearance is being maintained. Furthermore, the Building Manager must stand to talk to staff, sit for extended periods of time at the computer, bend, reach, or squat to get records from the files or when addressing building needs, climb and work from ladders of 10 to 12 feet in height, and lift a minimum of 30lbs.

Qualifications

• Bachelor's degree and a minimum of four (4) years of progressively responsible experience working in building maintenance, repair, and management, including at least one (1) year of experience supervising maintenance or custodial workers, or
• Associate's degree with a minimum of five (5) years of progressively responsible experience, including two (2) years of experience supervising maintenance or custodial workers, or
• High School Diploma or equivalent and a minimum of six (6) years of progressively responsible experience, including three (3) years' experience supervising maintenance or custodial workers
• Bilingual or multilingual a plus
• The following certification is not requirements to apply but will need to be obtained if hired: S95 Fire Panel Certification. The following certification are nice to have, but not required for the position: Certificate of Fitness for Standpipe/Sprinkler Maintenance, S-12 and S-13, OSHA 10 AND OSHA 30
• Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.

• Ability to make basic repairs to building systems, including knowledge of how to use tools safely and efficiently.
• Ability to develop and foster, through demonstration, team spirit, enabling staff to overcome the challenges of providing services needed to a special client population.
• Excellent oral, writing, and listening skills are a must.
• The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program.
• An ability to interface with clients as well as all levels of staff.
• Knowledge of Microsoft Office Suite and work order systems, including Eptura. Will need to use computer and phone on a daily basis to monitor email and Microsoft Teams communication, and manager work order system.