Customer Communications Operator

Overview:

The Customer Communications Operator is responsible for operating and maintaining mail processing equipment to ensure accurate, timely, and efficient handling of outgoing mail. This role includes operating mail inserting and metering machines, performing routine maintenance and cleaning, and maintaining an adequate supply of postal equipment and materials. The operator prepares and organizes mail for courier pickup and ensures compliance with postal regulations and company procedures.

Additional responsibilities include quality control checks for address accuracy and proper postage, processing various mail classes including Certified, Priority, First Class, and Foreign mail, and following established procedures outlined in departmental manuals. The position also supports area and enterprise initiatives while contributing to overall operational efficiency and customer communication standards.

Work Includes:

• Preparing documents for mailing

• Processing and preparing outgoing mail

• Processing and verifying accounts

• Other duties as assigned by Supervisor

Qualifications:

• Requires skills to perform routine tasks

• Work is completed with little autonomy

• Works with either close supervision or under clearly defined procedures

• Strong analytical skills and attention to detail

• Good judgment/decision-making skills and organizational skills

• Strong written and verbal communication skills

• Willingness to maintain a positive and compassionate attitude in a high volume setting

• Ability to work independently and in a team environment

Preferred Skills:

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at View email address on click.appcast.io, by telephone View phone number on click.appcast.io (voice), or 711 (Relay/TTY).

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