Implementation Manager

The Opportunity Our client is a fast-growing, seed‑stage AI healthcare startup that is fundamentally rebuilding how healthcare communicates. Having just raised a $10M seed round from top‑tier investors (Accel, Y Combinator, Sequoia) and signed seven major deals in a single week, they are looking for a high‑octane Implementation Manager to join their 11‑person team as a foundational hire. What You'll Do Lead the Charge: Manage a panel of 3–5 customer implementations from initial kickoff through successful go‑live. Stakeholder Mastery: Navigate complex relationships within large healthcare organizations, serving as the primary non‑technical point of contact for multiple decision‑makers. Build the Foundation: Create and refine the implementation playbook from scratch, defining how the company scales its delivery process. Dynamic Duo: Work in a "dyad" with a Forward‑Deployed Engineer. You own the project management, timelines, and stakeholder outcomes, while they handle the technical execution. Who You Are Experienced: 2–5 years in complex software implementations, customer onboarding, or high‑level project management (Consulting, Chief of Staff, or Startup Deployment roles are highly preferred). High‑Agency: You are a "doer" who thrives in ambiguity. You don't wait for a manual; you write it. Semi‑Technical: You understand the "how" behind the "what." You know your way around APIs, understand LLM basics, and can speak intelligently about technical products. Detail‑Obsessed: You have a proven track record of managing multi‑workstream plans and holding stakeholders to deadlines. NYC Bound: You are either in New York or ready to relocate to be with the team 5 days a week in their NYC office. Why Join? Top‑Tier Pedigree: Work alongside a CEO (Stanford/Harvard‑trained physician) and CTO (ex‑Amazon Alexa AI lead). Massive Traction: 10x revenue growth in the last year. Full Benefits: 100% covered healthcare, flexible time off, commuter benefits, and meaningful early‑stage equity. #J-18808-Ljbffr Success Matcher Recruitment