Transportation Management Logistics Coordinator

The Transportation Management Logistics Coordinator ensures that customer transportation needs are met or exceeded by providing excellent customer service. This position reports to Transportation Management Account Manager and/or an Operations Director.

Essential Duties & Responsibilities:

• Manages daily shipment activity for customers
• Follows and reinforces client rules and parameters
• Assist with creating customized standard operating procedures.
• Communicates with managed and incumbent carriers and tenders shipments based on customer route guide
• Generates reports at the request of our customer's or NFI Account Manager
• Collaborates with NFI brokerage account management and carrier sales
• Facilitates claims filing on behalf of customer
• Responds timely to client requests and inquiries
• Resolves client issues quickly and efficiently
• Manages shipment routing guides
• Tenders shipments to carriers
• Schedules appointments and tracks shipments
• Executes shipment optimization activities.
• Manages shipment exception process.
• Uses various transportation software systems to facilitate shipment execution
• Provides support on miscellaneous projects as needed

Requirements:

• HS Diploma
• BA or BS Degree preferred, but not required
• 0-2 years' experience in customer service
• Excellent verbal and written communication skills
• Strong attention to detail with excellent follow-up skills
• Professional aptitude, presentation and demeanor
• Ability to meet/exceed time-sensitive deadlines
• Ability to multitask and problem solve
• Ability to work collaboratively as part of a team
• Basic computer experience (E-mail, Internet)
• Experience with Microsoft Excel a plus

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)