Departmental Analyst (Trainee) 9-12

Job Posting

Are you energized by innovation, inspired by collaboration, and excited to grow in a fast-changing technology environment? The Individual Income Tax Customer Contact section is seeking a motivated and forward-thinking analyst to join our dynamic team.

This role is ideal for someone who enjoys solving problems, learning new systems and contributing to a culture built on continuous improvements, creativity and teamwork. As part of our support team, you will help oversee and enhance the section's systems, reporting and customer experience initiatives while working alongside professionals across multiply Treasury divisions.

The IIT CC Analyst performs a diverse range of responsibilities, including improving operational systems and reporting processes, researching solutions and identifying opportunities for innovation. This position collaborates with staff and technology teams across Treasury divisions, assists with system upgrades, enhancements and testing efforts, analyzes metrics and presents insights that improve customer experience and contributes ideas that support and evolve a growth-focused workplace culture.

This position offers the opportunity to work in an environment that values adaptability, professional development, and creative thinking. Team members are encouraged to bring fresh ideas, embrace new technologies, and help shape the future of customer support services.

Knowledge of Income Tax processes, Treasury systems and applications is preferred.

If you are innovative, personable, self-motivated, and thrive in both independent and collaborative environments, we encourage you to apply and grow with us.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.