Customer Service Representative
Robert Kelly-Farmers Insurance Agency
Job Description
Job Description
Join the team of a rapidly growing Insurance Agency. Desiring candidates who are entrepreneurial minded. The Robert Kelly Agency? Insurance Group is hiring a Customer Service Representative for its Gardner Kansas location. Position is 75% managing existing book of business and 25% selling new accounts. Base salary, plus Bonuses.
No prior experience is necessary but preferred. Pay based on experience.
Apply for the position today by completing the form and completing the assessment.
Job Types: Full-time, Part-time
BenefitsHourly Base Salary + Commission
Career Growth Opportunities
Mon-Fri Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off (PTO)
ResponsibilitiesProvide day-to-day service and support to clients via phone, email, and in-person interactions
Process policy changes including endorsements, renewals, cancellations, and reinstatements
Review coverages with clients and explain policy details in clear, simple terms
Assist producers/agents with quoting, applications, and new business submissions
Verify accuracy of applications, policy documents, and client information
Handle billing questions, payments, and follow-ups on past-due accounts
Maintain accurate and up-to-date client records in the agency management system
Respond to certificate of insurance (COI) requests and issue certificates promptly
Support claims process by reporting claims and providing status updates to clients
Follow up on renewals, remarketing opportunities, and cross-sell/upsell opportunities
Ensure compliance with carrier guidelines and agency procedures
Build and maintain strong client relationships to improve retent
Requirements- Possess an upbeat, positive and enthusiastic attitude.
- Create relationships from a cold start.
- Professional phone etiquette.
- Great Customer Service Skills..
- Ability to obtain or possess an active Property & Casualty Insurance license with in 60 day of start date Paid training provided..
Vacancy posted 29 days ago
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