Corps Navigator(Case Manager)

Overview Description Organization Summary The LA Conservation Corps (the Corps) is a private, non-profit organization that has been helping young people develop themselves since 1986. To date, more than 20,000 young people have participated in the Corps classes and service projects, learning new skills while contributing to the quality of life for all of us in the greater Los Angeles area. Mission The primary mission of the LA Conservation Corps is to provide young adults and school-aged youth with opportunities for success through job skills training, education and work experience with an emphasis on conservation and service projects that benefit the community. Position Summary The Corps Navigator provides comprehensive and integrated case management and support services to Corpsmembers based on a professional assessment of each Corpsmember’s needs and the Corps’ connections to internal and community resources. The goal of the Case Manager's work is to provide Corpsmembers with direct social services to help advance their personal and professional skills. The Case Manager guides Corpsmembers through the Corps’ Green Career Pathways program. Essential Functions Provides integrated case management services, including Corpsmember/family needs assessments and referrals to local resources. Referrals to local community services include medical care, mental health services, childcare, housing, substance abuse prevention, education services, financial literacy, legal services, and community engagement activities. Corps Navigators also make direct referrals to the Corpsmember Development (CMD) team for support with vocational training, post-secondary enrollment, job readiness, job placement, and financial awards. Works with a caseload of approximately 50-70 Corpsmembers at multiple program sites, some assigned/attached to CMD contracts/grants; assists with information related to Corpsmembers enrolled in contract-related follow-up services, as appropriate. Develops individual service plans with Corpsmembers that are reviewed and updated monthly; tracks progress in meeting Corpsmembers’ personal, professional, and educational goals. Meets directly with Corpsmembers to review support service requests and communicate approval or denial of services based on management’s feedback; tracks Corpsmembers’ supportive service expenses including back-up documentation. Coordinates and/or facilitates service referrals to local community-based organizations and government agencies, utilizing established network and adding to the Corps’ list of referral agencies, as appropriate. Responds to Corpsmembers in crisis and provides referrals for emergency services, as needed. Collaborates with Recruitment and Intake staff to meet program enrollment and service delivery goals through frequent contact with Corpsmembers and coordinating (home) visits, office appointments and telephone calls to follow through with individual service plans and other services delivery. Collaborates with Sr. Program Manager of CMD to refer clients to the Corps’ Legal Services Program. Tracks and documents contract-related data for Corpsmembers on caseload (e.g., quarterly Job Readiness Assessments, 300 hours of work experience, etc.) and reports to Sr. Program Manager on a weekly basis via one-on-one meetings. Maintains and updates files for all Corpsmembers with supporting documentation, while entering and tracking all pertinent Corpsmember data and case notes in the Corps’ internal data collection software (Salesforce/ECM) as well as into contract-specific data collection systems. Collaborates with Case & Transition team to refer clients on caseload to life skills, vocational training, and College & Career workshops; identifies Corpsmembers for classes and refers them to the Case & Transition staff for follow-up. Facilitates/co-facilitates Life Skills, Corpsmember Leadership Councils, and group meetings for Corpsmembers in various settings. Communicates with Work Program and Education staff on a consistent basis to ensure Corpsmembers are successfully participating and progressing through the Young Adult Corps program. Works closely with these departments to ensure staff are informed of Corpsmembers’ status and outcomes. Maintains high level of confidentiality and does not use or disclose protected health information about any member or other party in compliance with Corps’ policies related to state or federal laws, including HIPAA. Fosters a motivational and supportive environment for Corpsmembers. Coordinates program elements with other Corps staff to achieve program goals and outcomes. Tracks and complies with all due dates, paperwork and other assigned contract requirements. Performs other duties as assigned. Please note that this job description is not intended to provide a comprehensive list of all duties, responsibilities, or activities that may be required of the employee in this role. Duties responsibilities and activities may change at any time and without notice. Due to the organization’s response to the COVID-19 pandemic, your essential functions and responsibilities may change to accommodate the needs of the program and to stay in compliance with CDC and County of LA Public Health Department requirements. Qualifications Minimum Requirements/Qualifications Demonstrate excellent analytical skills; characterized by identifying, assimilating, and comprehending the critical elements of various situations, and extracting and interpreting the implications of courses of action. Demonstrate excellent communication and presentation skills (verbal and written); characterized by actively listening and ensuring respectful two-way communication. Demonstrate sensitivity, understanding, and the ability to effectively interact with individuals from diverse cultural, socioeconomic, disability and ethnic backgrounds. Demonstrate strong time management skills and a high level of attention to detail. Demonstrate a high level of accountability, responsibility, and dependability. Demonstrate teamwork through cooperation and collaboration with others. Demonstrate a positive attitude, self-discipline, and self-awareness. Ability to prepare concise, logical, and grammatically correct documents, reports, and presentations. Ability to accept, direct and perform responsibilities and assigned tasks as a project team member in support of the overall project. Ability to explain policies, procedures, directions and represent the Corps’ philosophy and values to a wide range of audiences including Corpsmembers, programmatic staff, management, and the public. Ability to structure tasks, establish priorities and set goals. Ability to effectively perform the physical requirements of the job, as well as train others. Ability to effectively provide presentations, work demonstrations, and instruction to others to promote and establish a culture of safety. Ability to balance competing priorities and multiple stakeholders. Ability to work independently. Intermediate level of computer skills (Microsoft Office environment) including Excel, Word, PowerPoint, software, and Internet research. High level of interpersonal skills, integrity and the ability to keep information confidential. Uses good judgment, evaluates alternatives in the achievement of quality outcomes. Results-/Solution-oriented; flexible. Passion for the Corps and ability to articulate its mission. Education/Experience Bachelor’s degree (from an accredited institution) in a related field required and/or equivalent work experience. A minimum of two (2) years of experience in counseling and case management preferably with young people and/or community organizations/groups required. Previous experience working in the non-profit or public sector preferred. Knowledge of WIOA, CSBG or other Department of Labor youth programs and case management and reporting requirements, preferred. Previous experience working with the City of LA’s YouthSource and Adult WorkSource system, preferred. Other Requirements Attend events and meetings in the community to support the program. This can involve working Saturdays or Sundays, as needed. California Class C Driver’s License, validation of driving record for commercial policy insurability per the requirements of the state of California. Occasional use of private vehicle for company purposes; validation of driving record and approval of commercial policy insurability is required in conjunction with proof of personal minimum liability insurance coverage per the requirements of the State of California. Mileage will be reimbursed at the IRS standard mileage rate. Post-offer drug/alcohol screen test before commencing employment. Post-offer Live Scan (fingerprint/background clearance-Department of Justice) before commencing employment. Reference checks will be conducted. Employment is contingent upon receipt of acceptable references. Salary and Benefits 23.19 - 28.54/hour (reflects the entire pay range); a starting wage higher than 23.19 per hour is based on a level of experience and education that exceeds the minimum requirements and is commensurate with the compensation scale (salary range). Medical, Dental, Vision Benefits with employer coverage of costs for employee and family members. 3 weeks of vacation accrued per year; 11 paid Holidays and 80 hours of sick time accrued per year. 401k retirement plan with match of up to 3%. Internal Application Procedure Internal applicants must review the Transfers/Promotions guidelines and complete a LA Conservation Corps Transfer/Promotion Career Opportunity Application within three (3) working days of the Posting Date. The internal application should be submitted to Human Resources by the Internal Closing Date or within three (3) working days of the Posting Date. External Application Procedure Upload cover letter and resume. The Los Angeles Conservation Corps only employs individuals who are lawfully authorized to work in the United States. You will be requested to complete an application at a later date if you are chosen for an interview. Based upon a review of your application and supportive information, applicants will be considered for the interview portion. The interview will cover education and experience requirements. Applicants who need reasonable accommodations to apply or interview for this position must notify Human Resources at least four (4) business days before the closing date of the position or, if applicable, at the time an interview is scheduled. AAO/EEO Statement It is the policy of LA Conservation Corps to seek and employ qualified workforce at all locations, job sites, and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation and benefits, promotion, transfer, and termination. LA Conservation Corps Equal Opportunity Employer #J-18808-Ljbffr Los Angeles Conservation Corps