HVAC Service Manager

Job Summary SPC Mechanical’s HVAC Service Manager leads our HVAC service department. This role is hands‑on, people‑focused, and accountable for day‑to‑day execution. The HVAC Service Manager oversees a team of technicians and helpers, ensures safe and high‑quality work, supports technicians in the field, and helps maintain SPC Mechanical’s reputation for integrity, quality, transparency, detail, and teamwork. Department growth is a focus, driven primarily through strong service, customer retention, and operational excellence. Essential Functions Leadership & Team Management Lead, develop, and support a team of commercial/industrial HVAC service technicians Set clear expectations for safety, quality, productivity, and professionalism Conduct regular check‑ins, performance reviews, and coaching Foster a team‑oriented environment where accountability and respect go hand‑in‑hand Uphold SPC Mechanical’s safety culture and ensure compliance with all safety policies Service Operations Manage daily service operations including scheduling, dispatch coordination, and emergency response Provide technical assistance and decision‑making support to technicians in the field Ensure service work is completed correctly, efficiently, and to SPC Mechanical’s standards Oversee preventive maintenance programs and ensure consistent execution Review work orders, service reports, and documentation for accuracy and completeness Review technician and helper timesheets for accuracy and completeness Provide onsite walkthroughs and reports for deficiencies annually to existing customers Provide onsite walkthroughs and reports for deficiencies for prospective customers Customer Experience Serve as a point of contact for HVAC customers, and a resource for plumbing service customers, or new construction site leadership Resolve escalated service issues professionally and promptly Reinforce SPC Mechanical’s commitment to long‑term customer relationships, not shortcuts Coordinate closely with project management and estimating teams when service overlaps with new construction or retrofit work Financial & Performance Oversight Monitor labor efficiency, productivity, and job costing Review invoicing and service billing for accuracy Track and report basic performance metrics (response time, callbacks, customer satisfaction) Assist leadership with budgeting and planning for service operations Price and plan out new customers, or quotes for existing customers Training & Development Assist with hiring, onboarding, and training of service technicians Identify skill gaps and support ongoing technical and safety training Help develop technicians into reliable, independent professionals Department Growth (Secondary Focus) Support steady, controlled growth through: Strong customer retention Effective maintenance programs Identifying service and upgrade opportunities during routine work Provide input on staffing, fleet, tools, and systems needed to support growth without sacrificing quality Required Qualifications Minimum 10 years of commercial and/or industrial HVAC service experience Previous experience supervising or leading multiple technicians Strong working knowledge of commercial/industrial HVAC systems Proven ability to lead by example and earn technician trust Strong organizational and communication skills Ability to make sound decisions under pressure Safety‑first mindset EPA Certification required; additional certifications are a plus Valid driver’s license and clean driving record Preferred Qualifications Hands‑on leadership style Calm, solutions‑oriented approach to problems High level of personal accountability Pride in workmanship and team performance Experience with service management software and basic reporting Commissioning experience #J-18808-Ljbffr SPC Mechanical