Assistant General Manager

Description

The Assistant General Manager (AGM) is responsible for assisting the General Manager in overseeing all daily restaurant operations to ensure profitability, operational excellence, and an exceptional guest experience. The AGM supports leadership development, financial accountability, team performance, and execution of company standards while helping maintain the Ojos Locos brand culture.

The AGM serves as a key leader within the restaurant by supporting all Front of House and Back of House operations, coaching managers and hourly team members, and ensuring compliance with company policies, procedures, and safety standards.

Essential Duties and Responsibilities

• Support the General Manager in all aspects of restaurant operations to ensure profitability and operational success.
• Adhere to company standards and service levels to increase sales and minimize costs including food, beverage, supply, utility, and labor expenses.
• Assist with hiring, training, developing, mentoring, and coaching management staff and hourly team members.
• Lead by example while maintaining a positive, professional, and team-oriented work environment.
• Ensure all financial, inventory, payroll, and administrative duties are completed accurately and on time.
• Assist in managing labor costs, scheduling, budgeting, and inventory controls.
• Ensure proper execution of food safety, sanitation, cleanliness, and maintenance standards in accordance with federal, state, and local laws.
• Support FOH and BOH operations to ensure high quality food, beverage, and guest service standards are consistently achieved.
• Respond to guest complaints and resolve issues promptly to ensure guest satisfaction and retention.
• Maintain a professional restaurant image including cleanliness, uniforms, and appearance standards.
• Ensure all opening, mid-shift, and closing procedures are completed properly.
• Assist the General Manager in driving sales growth, profitability, and operational performance goals.
• Monitor team performance and provide ongoing coaching, feedback, and development opportunities.
• Ensure proper security and safety procedures are followed to protect employees, guests, and company assets.
• Assist with implementation of company initiatives, promotions, menu rollouts, and operational changes.
• Properly operate and troubleshoot POS systems and communicate with IT support when necessary.
• Develop future leaders by supporting training and succession planning initiatives.

Other duties as assigned.

Education and/or Experience

• 2-4 years of restaurant management experience required.
• High-volume bar and restaurant experience preferred.
• Previous leadership experience overseeing multiple departments preferred.
• Availability to work during holidays, nights, and weekends with increased hours during peak times.

Requirements and Skills

• Liquor License certification is mandatory
• Food manager certificate required

• Ability to effectively communicate in English and Spanish
• Availability to work during holidays, nights, and weekends with increased hours during peak times.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The shifts will vary also depending on the needs of the restaurant.

While performing the duties of this Job, the employee is regularly required to stand; for a minimum of 10-12 hours per day, walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually loud.

NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required so classified.

Ojos Locos is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.